Merchant Fraud Operations - Fraud Associate

JobID: 210480194

Category: Fraud

JobSchedule: Full time

Posted Date: 2024-04-08T13:59:33+00:00

JobShift: Day

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You have a Bachelor's degree or equivalent experience within Fraud Analysis or other quantitative experience including business analytics, statistics, econometric, or other quantitative field and are seeking your next career growth. You also have functional understanding of Structured Query Language, Statistical Analysis Software, or other programming languages. This is the team for you.

As a Merchant Fraud Operations - Fraud Associate in Corporate and Investment Bank at JPMorgan Chase, you will ensure our customers receive the best fraud detection and protection in the industry. Whether this involves credit card, debit card, and/or deposit accounts, our operational strategies are aimed at mitigating fraud losses to the Bank and our customers. You will perform post-mortem case review analysis and provide Specialist feedback, serve as a collaborator and/or coach, process exception approvals and escalated merchant concession determinations. You will additionally work with Operational Readiness teams to ensure business preparedness for changes implemented and will serve as interim manager when the team manager is absent.

Job Responsibilities

• Possess advanced proficiency with Excel used for problem solving, impact quantification and reporting

• Serve as a collaborator and/or coach

• Perform post-mortem case review analysis and provide Specialist feedback

• Process exception approvals and escalated merchant concession determination

• Partner with Risk and Strategy resources on research and automation opportunities

• Author and/or review procedure updates and attest to accuracy

• Work with Operational Readiness teams to ensure business preparedness for changes implemented

• Participate in new product or system enhancements to assist in the assessment of departmental impacts

• Perform database queries required for granular research and investigation into emergent fraud trends / schemes

• Serves as interim manager when team manager absent

• May be consulted with or asked to help drive resolution to production issue including root cause analysis

Required Qualifications, Capabilities, and Skills

• Bachelor's degree or equivalent experience within Fraud Analysis or other quantitative experience

• Background in business analytics, statistics, econometric, or other quantitative field

• Functional understanding of Structured Query Language, Statistical Analysis Software or other programming languages

• Ability to query large amounts of data and transform the raw data into actionable management information

• Strong analytical and problem-solving abilities

• Effective work prioritization and timeliness with ability to pivot directions when needed

• Skilled at multi-tasking, working well under pressure, and meeting department deadlines

• Strong analytical aptitude for quickly assessing root of merchants need to service requests or escalate when needed

• Advanced computer skills including use of multiple tools and applications including MS Office Suite

• Must be willing to work schedules during operating hours when needed, which include evenings and weekends

Preferred Qualifications, Capabilities, and Skills

• Fraud business applications knowledge preferred including Salesforce, PEGA, and LexisNexis