Wish is the leading mobile commerce platform in North America and Europe. Our mission is to give everyone access to the most convenient, personalized, and entertaining shopping mall in the world. With millions of products added daily, Wish offers anyone with a smartphone access to items at incredibly affordable prices. Wish is defining and building the future of mobile shopping.
Merchant Support Specialists are experts at providing our merchants with the comprehensive policy feedback that makes our app the best platform anywhere to market products to consumers. A primary responsibility of this position is resolving merchant partner disputes. This position will work cross-functionally with the Business Development, Engineering, Legal, Customer Support, and outsourced support teams, helping to enforce Wish standards across our platform and develop policies to help keep things running smoothly.
What You'll Do:
Judge merchant refund responsibility and related appeals
Review Wish tracking data and related tickets to ensure each Wish merchant has accurate and up to date tracking information
Communicate relevant merchant complaints or inquiries to the company
Offer suggestions to change and improve existing merchant policy
Triage help requests from our Business Development teams at HQ and in Shanghai
Who You Are:
Bachelor's Degree required
1-2 years experience in a similar support role
Excellent written and verbal communication skills
Ability to identify and understand customer's inquiries and resolve issues quickly
Passionate about providing exceptional customer service, above and beyond their expectations
Positive and friendly attitude
Strong desire to optimize workflow and automate repetitive tasks
Ability to work efficiently without close supervision
Wish, is transforming the way the world shops by offering a convenient and personalized mobile shopping experience. Our mission is to offer an unlimited selection of affordable quality goods to be accessible for everyone on a global scale. We selectively bring together world-class technical talent that are passionate about connecting relevant products to value conscious consumers all over the world!
Learn more about us:
Wish + LA Lakers
Our CEO discusses Wish
Wish Careers Instagram
Wish is an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital, veteran, or disability status.
Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.