Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Merchandising People And Process Manager

Expired Job

Wayfair LLC Brunswick , ME 04011

Posted 4 months ago

Are you passionate about creating scalable operational processes? Are you comfortable with technology and data? Do you have experience leading teams and driving innovative and continuous process improvement? Do you want to live in Maine while working for a fast-growing company with lots of opportunity to make an impact? If so, the Wayfair Merchandising team in Brunswick, Maine is looking for an enthusiastic, self-motivated and process-driven manager to join our business as we continue our ambitious plan to build the best online home goods catalog.

Merchandising at Wayfair is the team that creates our catalog of items and makes it easy for our consumers to navigate and shop the full catalog. We gather data and images on over 10 million items from thousands of suppliers, across many countries and languages. We transform the data we receive into usable information in our systems so that consumers can find exactly the right item, judge if it fits their needs & aspirations, and so that consumers are shipped the right item.

We are looking for a generalist manager to help us grow our presence in Maine. This is a great opportunity for a hands-on manager that is ready to hit the ground running in a fast-paced and ever-evolving environment. While Brunswick will be your home base, you will partner closely with cross-functional partners in Boston, requiring frequent travel to Wayfair's dynamic Boston headquarters. We guarantee you will never be bored at Wayfair and there are always opportunities for professional development in a company growing at such a rapid pace. The ideal candidate has successful strategy consulting, project management, people management, and data analysis experience combined with a passion for finding efficiencies within every process.

Responsibilities:

  • Drive customer satisfaction and trust in purchase decisions by improving the quality of product information

  • Directly lead a team of 5-10 Analysts to deliver specific throughput KPIs while ensuring maximum quality outputs

  • Set the vision and roadmap for the team; stay organized while pivoting and refining strategies as priorities evolve and change over time

  • Be solution-oriented and able to take an ambiguous idea and formulate sound decision-making by using business rationale and data

  • Evaluate and measure existing processes for efficiency opportunities and produce new tools and processes as initiatives and business needs change

  • Work cross-functionality with various teams and stakeholders (many of whom will be in the Boston office) to identify and execute on high priority, high impact projects

  • Proactively communicate progress and performance metrics to key stakeholders throughout the organization

  • Convey innovative ideas that question the status quo and demonstrate significant return on investment

  • Partner with internal technology partners to define and drive the tech roadmap, including developing software and tools to automate and scale our processes

  • Act as a senior leader in the growing Brunswick office, model professional behavior, and mentor teams that don't directly report to you

Requirements:

  • Bachelor's degree required; MBA preferred

  • 3+ years strategy/management consulting experience, driving and managing projects, including process improvement projects

  • Extensive experience working with Excel (SQL a plus)

  • Experience in e-commerce a plus

Desired Skills:

  • Articulate, persuasive communicator with well-developed collaborative instincts and skills; comfort influencing senior leaders

  • Self-motivated with the ability to perform with limited direction

  • Proven ability to solve difficult problems with innovative solutions

  • Analytical mindset with comfort making data-driven, ROI-based decisions and trade-offs

  • Demonstrated use of technology to automate processes with a focus on driving efficiency

  • Proven ability to successfully manage a team and provide relevant and immediate feedback in a fast-paced and complex environment

  • Evidence of 'resourceful startup execution' and a 'get it done' attitude when time is tight and stakes are high

  • Ability to manage through ambiguity, stress, adversity and conflict to establish focus and deliver against business goals

  • Strong understanding of Wayfair customer and shopping experience

This role requires frequent travel to the Boston office for cross-functional partnership.

About Wayfair Inc.

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, dcor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes - from product discovery to final delivery.

The Wayfair family of sites includes:

  • Wayfair, an online destination for all things home

  • Joss & Main, where beautiful furniture and finds meet irresistible savings

  • AllModern, unbelievable prices on everything modern

  • Birch Lane, a collection of classic furnishings and timeless home dcor

  • Perigold, unparalleled access to the finest home dcor and furnishings

Wayfair generated $5.7 billion in net revenue for the twelve months ended June 30, 2018. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 9,700 people.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technology Sales Supervisor

Staples

Posted 1 week ago

VIEW JOBS 12/5/2018 12:00:00 AM 2019-03-05T00:00 Description Position Summary: The Tech Sales Supervisor is responsible for selling technology products and services to Staples' customers. This individual also acts as the team lead within the department – driving computing sales, training and coaching team members on selling techniques, and inspiring other team members through positive attitude and behaviors. The Tech Sales Supervisor must have excellent communication skills including listening and gaining a thorough understanding of customers' needs in order to offer them the best solution. General Purpose: Drive profitable sales growth through selling technology products and services by creating and maintaining an inspired Selling Culture in Technology. Lead the department by coaching and developing the Tech Sales Team. Role Qualifications: Shows ability to lead and coach a team to strengthen and support our associates and customers Teaches and reinforces consultative selling behaviors that result in Managers and Associates delivering exceptional sales & service results Experience working on presenting solutions through creating an open and friendly customer centric environment that provides a total solution to all customers Demonstrates ability to coach and lead a team committed to operational excellence to drive profitable year over year sales and margin Has a clear understanding of merchandising and retail operations Champion of Staples values; Own it, Say it like it is, Be Caring, keep it simple, and Work together Able to work a flexible schedule Adheres to all company policy and procedures Position Responsibilities: Leadership:Serves as a leader within the retail organization with direct accountability to the Tech Selling floor. Provides coaching and feedback to all tech sales associates. Takes personal accountability for the tech sales team.. Drive profitable sales and service. High integrity and ethical behavior as a keyholder for the store. People: Involved in the selection, recruitment and performance assessments of Tech Sales associates. Selling: Champions technology and computing selling programs; Exhibits Inspired Selling behaviors in all interactions and communications with customers, associates and management. Coaches team of associates to do the same; Serves as a Selling and Service role model for whole store. Achieve all sales & service goals and drives DPT through presenting solutions. Respond and resolve customer requests and concerns. Essential Skills & Experience: Results Orientation: Demonstrates strong drive to deliver meaningful results through selling technology products and services. Sets high standards of performance for self & others. Build Relationships: Excellent ability to assess customers' needs and offer them a full technology solution that meets or exceeds their expectations. Relates to co-workers and managers in an open and friendly manner and enjoys working in a team environment. Engage & Inspire: Leads the Tech Sales team to achieve goals and drives the overall sales of the department (Products and Services) through projecting a positive image, and exhibiting inspired or advanced level of selling behaviors. Coaches' junior associates to improve skills. Managing Execution: Ability to be organized and plan work to ensure that work is completed on time and to high standards. Follows all company & departmental operational standards, processes and procedures. Communication: Strong written and verbal skills. Able to accurately assess customers' technical knowledge and communicate information in a way the customer can understand. Able to remain calm during tense or stressful situations. Analysis: Actively listen and ask customers questions to collect sufficient information to understand problems/ issues. Ability to analyze problems & issues from different points of view. Adaptability: Able to adapt to shifting or competing priorities; flexible "can do" attitude. Leveraging Diversity: Works cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values and beliefs. Qualifications Basic Qualifications: 1 year previous experience selling technology products or services Previous experience leading teams and/or supervising others Ability to work a flexible schedule Preferred Skills & Experience: Demonstrated ability to sell technology products and services; genuine interest in technology products Experience using financial metrics to track sales progress & increase sales Ability to peer coach and act as a team lead within the Tech Sales department Excellent customer service skills Three to five years of key holder experience within a retail environment Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Staples Staples Brunswick ME

Merchandising People And Process Manager

Expired Job

Wayfair LLC