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Merchandising People And Process Manager

Expired Job

Wayfair LLC Brunswick , ME 04011

Posted 4 months ago

Are you passionate about creating scalable operational processes? Are you comfortable with technology and data? Do you have experience leading teams and driving innovative and continuous process improvement? Do you want to live in Maine while working for a fast-growing company with lots of opportunity to make an impact? If so, the Wayfair Merchandising team in Brunswick, Maine is looking for an enthusiastic, self-motivated and process-driven manager to join our business as we continue our ambitious plan to build the best online home goods catalog.

Merchandising at Wayfair is the team that creates our catalog of items and makes it easy for our consumers to navigate and shop the full catalog. We gather data and images on over 10 million items from thousands of suppliers, across many countries and languages. We transform the data we receive into usable information in our systems so that consumers can find exactly the right item, judge if it fits their needs & aspirations, and so that consumers are shipped the right item.

We are looking for a generalist manager to help us grow our presence in Maine. This is a great opportunity for a hands-on manager that is ready to hit the ground running in a fast-paced and ever-evolving environment. While Brunswick will be your home base, you will partner closely with cross-functional partners in Boston, requiring frequent travel to Wayfair's dynamic Boston headquarters. We guarantee you will never be bored at Wayfair and there are always opportunities for professional development in a company growing at such a rapid pace. The ideal candidate has successful strategy consulting, project management, people management, and data analysis experience combined with a passion for finding efficiencies within every process.


  • Drive customer satisfaction and trust in purchase decisions by improving the quality of product information

  • Directly lead a team of 5-10 Analysts to deliver specific throughput KPIs while ensuring maximum quality outputs

  • Set the vision and roadmap for the team; stay organized while pivoting and refining strategies as priorities evolve and change over time

  • Be solution-oriented and able to take an ambiguous idea and formulate sound decision-making by using business rationale and data

  • Evaluate and measure existing processes for efficiency opportunities and produce new tools and processes as initiatives and business needs change

  • Work cross-functionality with various teams and stakeholders (many of whom will be in the Boston office) to identify and execute on high priority, high impact projects

  • Proactively communicate progress and performance metrics to key stakeholders throughout the organization

  • Convey innovative ideas that question the status quo and demonstrate significant return on investment

  • Partner with internal technology partners to define and drive the tech roadmap, including developing software and tools to automate and scale our processes

  • Act as a senior leader in the growing Brunswick office, model professional behavior, and mentor teams that don't directly report to you


  • Bachelor's degree required; MBA preferred

  • 3+ years strategy/management consulting experience, driving and managing projects, including process improvement projects

  • Extensive experience working with Excel (SQL a plus)

  • Experience in e-commerce a plus

Desired Skills:

  • Articulate, persuasive communicator with well-developed collaborative instincts and skills; comfort influencing senior leaders

  • Self-motivated with the ability to perform with limited direction

  • Proven ability to solve difficult problems with innovative solutions

  • Analytical mindset with comfort making data-driven, ROI-based decisions and trade-offs

  • Demonstrated use of technology to automate processes with a focus on driving efficiency

  • Proven ability to successfully manage a team and provide relevant and immediate feedback in a fast-paced and complex environment

  • Evidence of 'resourceful startup execution' and a 'get it done' attitude when time is tight and stakes are high

  • Ability to manage through ambiguity, stress, adversity and conflict to establish focus and deliver against business goals

  • Strong understanding of Wayfair customer and shopping experience

This role requires frequent travel to the Boston office for cross-functional partnership.

About Wayfair Inc.

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, dcor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes - from product discovery to final delivery.

The Wayfair family of sites includes:

  • Wayfair, an online destination for all things home

  • Joss & Main, where beautiful furniture and finds meet irresistible savings

  • AllModern, unbelievable prices on everything modern

  • Birch Lane, a collection of classic furnishings and timeless home dcor

  • Perigold, unparalleled access to the finest home dcor and furnishings

Wayfair generated $5.7 billion in net revenue for the twelve months ended June 30, 2018. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 9,700 people.

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Merchandising People And Process Manager

Expired Job

Wayfair LLC