A career in our Customer Experience practice, within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers' underlying needs and desired outcomes. We help build bridges between digital and analogy mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.Our team focuses on defining the desired customer experience through customer and market insight, aligning customer service channels with overall growth objectives, leveraging people and technology to establish a infrastructure that supports service strategy, and identifying and resolving billing and other performance issues that lead to customer dissatisfaction.
As an Associate, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
Proactively assist the team in various aspects of the project
Contribute to the development of your own and team's technical acumen
Keep up to date with local and national business and economic issues
Ensure you are adhering to compliance matters
Work on developing internal relationships and your PwC brand
Job Requirements and Preferences:
Minimum Degree Required:
Minimum Years of Experience:
Demonstrates some knowledge and understanding of:
Merchandising, merchandise planning, assortment planning, space planning, merchandising strategy, allocations, inventory analytics, e-commerce merchandising and content;
Digital related technologies to merchandising and planning
Demonstrates some abilities and/or a proven record of success, as both an individual contributor and team member, with identifying and addressing client needs: building solid relationships with clients; developing an awareness of Firm services; approaching client in an organized manner; delivering clear requests for information; demonstrating flexibility in prioritizing and completing tasks; and, communicating potential conflicts to a supervisor.
Demonstrates some individual contributor abilities as a member of a project team that include the following:
Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management;
Leveraging customer sales knowledge and analytical skills, especially as it relates to project management, project facilitation, and the development of client proposals;
Researching and analyzing pertinent client, industry, and technical matters, including leveraging the ability to problem-solve, prioritize, and manage multiple tasks simultaneously;
Proven record of success demonstrating the ability to self-motivate and take responsibility for personal growth and development.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.