Merchandise Supervisor/Keyholder - Airport

Summary:

The Merch Supervisor is responsible for creating an engaging experience for all Cleveland Hopkins Airport - Rock Hall store guests while sharing their love of rock and roll. This includes interacting with travelers and working with the broader Store team to make sure that the Rock Hall Store is providing the best quality service possible.

This is a part-time position and requires the desire to work morning shifts, as early as 5:00 or 6:00 am, any day of the week.

RESPONSIBILITIES & DUTIES

Embodies the Rock Hall's mission to "Engage, Teach, and Inspire through the power of rock and roll."

• Understands the Rock Hall brand and guests.

• Circulates in the Airport Store to engage guests and help them connect to the history of rock and roll through the recommendation of merchandise.

• Continues to communicate new ideas about how to better engage travelers to the Retail Store Management Team.

• Serves as a role model for all visitor facing staff.

Completes daily tasks in the Retail Store, including but not limited to:

• Organizes apparel and maintains the stock level on the sales floor.

• Engages guests within in the store and assists them with product recommendations, while expanding sales revenues by up-selling support programs and product accessories.

• Utilizes the POS system to transact guest's selections.

• Assists with the messaging of new policies and procedures to all visitor facing staff.

Performs other duties as assigned by the Store Management staff.

JOB REQUIREMENTS & QUALIFICATIONS

Education Level:

• Ability to read and demonstrate basic oral, written, mathematical and manual skills. Ability to communicate in standard English. High school graduate or equivalent required, Bachelor's degree preferred in hospitality or related field.

Experience in Field:

• Two years of supervisory experience, preferably in an apparel retail environment.

Unique Expertise/Certification/Registrations:

• Possesses a passion for customer service and rock and roll, and an ability to get along with people.

• Excellent organizational skills.

• Retail sales and cashier experience.

• Bilingual capabilities helpful.

• Understands implicitly how to work with different people and various working styles across the organization.

• Displays a positive attitude toward guests and other Rock Hall staff.

• Ability to successfully pass a Rock & Roll Hall of Fame reference check, background investigation, and drug screen.

• Appropriately shares information with staff members, ensuring that they and other key contacts across the organization are kept abreast of initiatives, issues, and events internally as well as externally.

• Involves staff in various processes to share information and provide input on policies and practices; solicits ideas and opinions to help shape specific decisions or plans.

• Computer Literate: Microsoft Office.

Emotional Intelligence:

• Ability to work independently without close oversight, and as a team player who will engage productively with others at varying levels of seniority within and outside the organization.

• A professional and resourceful style; willingness to take initiative, manage multiple tasks and projects at a time; and willingness to learn.

• Thinks of the big-picture and considers the impact of decisions across the institution.

• Understands implicitly how to work with different people and various working styles across the organization.

• Sets a strong example for others by initiating collaboration and working consistently in a collegial manner.

• Encourages teamwork and anticipates and removes obstacles to effective teamwork; seeks to resolve conflicts as they arise.

• Approaches others in a positive manner and builds solid long-term relationships with key stakeholders inside and outside the organization.

Working Conditions:

• Environmental Parameters: Ability to work in a window-less office. Ability to work in confined areas (Store stock room). Ability to work in crowds of people. Ability to work with loud house music. Ability to independently for extended periods of time.

• Physical Demands:

• Strength: Ability to lift/move items weighing up to 50 lbs. (approximately)

• Type: Ability to effectively express or exchange ideas by means of spoken word. Ability to hear accurately to monitor radios and interact with the public. Ability to judge distance and space relationships; identify and distinguish colors, numbers, and figures. Ability to perform tasks concurrently. Work involves walking or standing most of the time but may involve sitting for brief periods of time.

Equipment Used:

• Personal computer, telephone, calculator, cash register and other retail equipment.

Safety Hazards:

• Minimal hazards. General retail working conditions.

Aptitude Requirements:

• Cognitive:

• Analytical: Ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.

• Communication: Ability to be conversant in Rock Hall rules and procedures. Ability to understand and carry out written or verbal instructions. Ability to answer inquiries from employees and visitors.

• Administrative: Ability to complete forms. Ability to pay attention to detail and accurately distinguish data. Ability to organize and prioritize various schedules, data, and documents.

• Manual:

• Motor Coordination: Ability to make necessary movements in selecting, picking and depositing items.

• Finger Dexterity: Ability to pick, pinch or otherwise work with fingers to operate above equipment. Ability to pick up a variety of items and place them on shelves; to move knobs, buttons or switches.

• Manual Dexterity: Ability to seize, hold, grasp, turn or otherwise work with hands. Ability to shake, sort, fold or stack items; to place and retrieve items.

Employer's Rights:

This job description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.