Merchandise Ops Leader (Department Manager)

Petco Orem , UT 84057

Posted 2 months ago

If you're both an animal lover and a people person, a position in one of our stores might be a great fit. We're looking for people with a strong commitment to helping pets and their parents experience their very best lives together. When you join us, you'll be part of a great team, working together to achieve sales goals while doing work you truly love.

Purpose Statement:

Responsible for assisting the Store Leader in achieving the store's budgeted sales and profit goals. Ensure that all merchandise is accurately received, priced, stocked and backroom is maintained per OSE standards.

Key Accountabilities:

  • Ensures 100% pricing accuracy, including verifying all pricing labels are up and are accurate with regard to correct price and current offer date.

  • Facilitates the unloading and stocking of merchandise according to operational guidelines and OSE standards.

  • Ensures that the store is well stocked and inventory counts are accurate.

  • In partnership with Store Leader, ensures staffing levels are appropriate for receiving and processing stock.

  • Ensures that the backroom and equipment is organized and clean per OSE standards.

  • Prioritizes merchandise moving to sales floor and areas to be stocked, including POG and end cap sets

  • Perform routine housekeeping tasks to maintain the stores appearance and meet OSE standards.

  • Ensures highest productivity levels are achieved for receiving, processing and stocking.

  • Trains and develops partners on proper receiving, processing and stocking procedures, WMR and food rotation practices according to Petco standards.

  • Abides by and enforces all company policies and procedures, including but not limited to those designed to minimize shrink.

  • Adhere to and promote established safety procedures.

  • Ensures the facilitation and accuracy/integrity of the Blue Dot program.

  • Ensure that unforgivable items are in stock at all times.

  • Directly supervises the Merchandise Operations Specialists. Leads and coaches all store partners in providing great guest service and performing their assigned task with the objective of achieving budgeted sales.

  • Ensures RTV and Hazardous Waste processed are managed per Petco policy.

  • Communicate all situations and/or conditions that affect the store to the Guest Experience Leader and/or Store Leader (e.g. guest complaints, item requests, inadequate inventory levels).

  • Perform all special or other projects as assigned and assume responsibility as Leader on Duty (LOD) as needed.

LOD Key Accountabilities:

  • Provide quick and courteous service to all guests by utilizing the GUEST Model throughout the store.

  • Ensure OSE standards are maintained throughout the store

  • Ensure that the store is opened and / or closed in accordance with established P&Ps

  • Provide training and coaching in GUEST and product knowledge to store partners.

  • In partnership with the Store Leader and/or Guest Experience Leader ensure proper store scheduling is being maintained to ensure guest service during peak hours.

  • Adhere to and promote established safety procedures.

  • Assist the Guest Experience Leader and/or Store Leader in planning out location changes needed to the grid and ad planner to maximize sales.

Supervisory Responsibility:

Directly supervise the Merchandise Operations Specialist. Complete performance evaluations for partners.

Work Environment:

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store partners.

Education and Experience:

A high school diploma or its equivalent (GED) is required. Previous experience in retail setting as an inventory leader, department leader, team lead, Merchandise Ops Specialist or store partner. Experience supervising store partners, or demonstrating an aptitude for training, motivation and sales techniques, analytical abilities as well as a professional appearance and demeanor.


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Merchandise Ops Leader (Department Manager)

Petco