Position Title: Merchandise Manager
Reports to: Store Manager
Do you want to work for the coolest brand on the planet? Five Below's where you go to kick-start your career into full gear. We're a Philadelphia-based brand and one of the fastest growing retail chains in the United States with over 500 stores in 31 states. We only sell the coolest, trendiest, high-quality products pre-teens and teens really want, all at $5 and below. And what about our work culture? It's one of the best around filled with high-energy, positivity and motivation. Five Below is like no other brand out there. So, do you want to get in on the hype now? Thought so. Check out the position description below and find out if the Merchandise Manager role is right for you!
What does the Merchandise Manager do?
Under the leadership of the Store Manager, directly leads the Freight team, and all associates of the store while the Manager on Duty. The Merchandise Manager (MM) is responsible for executing merchandising standards throughout the store. The Merchandise Manager is also responsible to "Wow the Customer", operational controls, inventory integrity, asset protection, cleanliness, safety and driving sales.
How do they do it?
As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Merchandise Manager, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Merchandise Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careersand here is how!
Wow the Customer: Put the customer first and make a difference in people's lives
Unleash Passion: Check your ego at the door and do what you say you will do
Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same
Achieve the Impossible: Set the bar high for self and team and make sure to take risks
Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts
Key Attributes of MM:
Sales Driver/Goal Oriented
Emerging Skill - Planning/Time Management
Key Operations Responsibilities:
Ensures Merchandise Movement Process is flawlessly executed
Responsible for merchandising, signing, and resets in Now, Style, Room, Tech, and Party
Responsible for opening and closing store procedures
Responsible for performing SM duties in their absence
Assists in supervising all Associates
Assists in training all Associates
Assists in coaching all Associates
Assists in developing all Associates
Assists in staff scheduling
Reviews all corporate communications and reacts accordingly
Partners with supervisors or corporate office regarding store issues
Drives store sales and controls expenses
Uses financial reporting to drive business opportunities
Assists payroll process and ensures budget is in line with plan
Assists in merchandising procedures
Responsible for maintaining assigned zone
Sets and maintains Market Plan, Signage, and other Merchandise Sets
Ensures the execution of company Inventory Integrity process
Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP)
Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
Authorizes register functions including post voids, returns and discounts
Complies with Human Resources policies and procedures
Leads Asset Protection and Safety processes and holds associates accountable
Delivers exceptional customer service through personal contact with customers
Assists in receiving and stocking procedures
Unloads merchandise from trucks
Checks in shipments
Stages merchandise for the sales floor
Packs out merchandise
Leads and ensures Five Below's Packaway Process is completed within timeframes provided
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
Essential Job Functions:
Frequently operate cash register
Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
Frequently ascend/descend ladders in order to retrieve and put away stock
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
Must be able to remain in a stationary, upright position for 80% of the time
High School Graduate or equivalent.
College experience preferred
Minimum 2 years of management experience
Excellent verbal and written communication skills
Ability to multi-task
Ability to maintain composure under pressure
Five Below is an Equal Opportunity Employer
Five Below, Inc.