Merchandise Associate

Legends Cleveland , OH 44114

Posted 4 weeks ago


Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.


FirstEnergy Stadium, home of the Cleveland Browns, is a multipurpose facility located on the shore of Lake Erie. FirstEnergy Stadium proudly hosts the Cleveland Browns, as well as many other events including: concerts, international soccer games, high school and college football games, and much more!

Legends operates 13 retail locations throughout FirstEnergy Stadium, including the main Pro Shop which is open daily to the public. In addition, we operate outside events such as Training Camp, Orange and Brown Scrimmage, Draft Night and other Browns operated events. During all events we focus on bringing a legendary shopping experience to all fans, by delivering the best merchandise and customer service.


The Merchandise Associate will report directly to the supervisor on duty while working closely with the other sales associates & management to deliver legendary customer service surrounding all Browns merchandise events. In addition, it will be necessary to be very knowledgeable about the stadium and services in order to assist any and all guests.


  • Customer Service
  • Provide fun and professional environment for teammates and fans
  • Proactively greet guests and assist all customers

  • Uphold Legends standards and policies

  • Sales

  • Accurately ring in sales and handle cash amounts in a timely manner on the Point of Sale terminal
  • Ensure that you are educated on the products and services sold throughout the Stadium

  • Assist as directed by your supervisor to ensure that your assigned location is neat, organized, clean and fully stocked for all events and set up prior to event

  • Assist with stocking of merchandise

  • Perform other duties as assigned by supervision


  • All applicants must be at least 18 years of age

  • High school diploma or equivalent. College degree preferred

  • Energetic, self-motivated, warm, and friendly personality

  • Must be collaborative and a team player

  • Willingness and drive to exceed guest expectations

  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

  • Basic math skills; ability to accurately count change and balance bank

  • Must be able to work in a fast paced and continuously changing environment

  • Able to bend and squat and walk/stand for extended periods of time

  • Ability to transport up to 30 lbs on a continuous basis

  • Ability to work independently or in a team during set up and to get tasks done quickly

  • Ability to communicate effectively with supervisor and guests

  • Must be flexible to work all FirstEnergy events including late nights, weekends, and holidays

  • Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training

Legends is an Equal Opportunity employer seeking diverse, qualified candidates to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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Merchandise Associate