Merchandise Assistant - Tacoma Mall

J. C. Penney Company, Inc. Tacoma , WA 98402

Posted 5 days ago

General Description

J. C. Penney Company, Inc., one of the nation's largest apparel and home furnishings retailers, is on a mission to ensure every shopping experience is worth the customer's time, money and effort.

Whether shopping jcp.com or visiting one of over 850 store locations across the United States and Puerto Rico, customers will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands. Supporting this value proposition is the warrior spirit of over 100,000 JCPenney associates worldwide, who are focused on the Company's three strategic priorities of strengthening private brands, becoming a world-class Omnichannel retailer and increasing revenue per customer.

As the Merchandise Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs.

Responsibilities

  • Customer Service & Sales Models and holds team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems.

    Demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed.

  • Door to Floor / Restock / RFID & Inventory Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse logistics processes.

    Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.). Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities.

  • SET / Visual / Environment Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale.

    Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance.

  • Omnichannel (SVG 2-3 only) Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.

  • General Operations Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrink. Participates in annual inventory processes.

  • Performance Standards Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

Skills & Experience

To achieve success at JCPenney, a Merchandise Assistant will possess the following:

Results Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.

Ownership Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.

Intensity Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

Job Title: Merchandise Assistant

  • Tacoma Mall

Location: Tacoma, WA, United States

  • Tacoma Mall 4502 S Steele Ste 200

Job ID: 1076735

J.C. Penney Company Inc.

Plano, Texas



Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Merchandise Supervisor Taco...

J. C. Penney Company, Inc.

Posted 5 days ago

VIEW JOBS 6/14/2018 12:00:00 AM 2018-09-12T00:00 General Description J. C. Penney Company, Inc., one of the nation's largest apparel and home furnishings retailers, is on a mission to ensure every shopping experience is worth the customer's time, money and effort. Whether shopping jcp.com or visiting one of over 850 store locations across the United States and Puerto Rico, customers will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands. Supporting this value proposition is the warrior spirit of over 100,000 JCPenney associates worldwide, who are focused on the Company's three strategic priorities of strengthening private brands, becoming a world-class Omnichannel retailer and increasing revenue per customer. As the Merchandise Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs. Responsibilities * Customer Service & Sales – Directs Customer Service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately. Drive planning and execution of events and credit card acquisition. Drives WORTH initiatives by ensuring accurate pricing and signing and store environment * Store Operations – Manages door to floor unload and prep process and Reviews Support Workload Tool. Delivers merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process. Promote company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery process in the store. * Stockroom & General Operations – Responsible for all stockroom processes to include , receiving, shipping, reverse logistics, all Merchandise Transfer Out, Return to Vendor and Return to Warehouse activities. Work safety initiatives, facility equipment, repairs and overall building maintenance. Oversees the cash office and owns receiving, shipping and logistics with third party carrier processes. Manages fitting room and recovery efforts. Supervises completion of Cash Office completion, Manages Defective MTO (DMTO) process and Supports MOD program. Manages shrinkage by delivering inventory accuracy and following cash room standards * Team Development – Teaches, trains and coaches associates. Partners with AMO and (or HR) to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, * Performance Standards – Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance. Skills & Experience To achieve success at JCPenney, a Supervisor will possess the following: * Drives Performance - Holds self and others accountable to a higher standard to achieve results. Provides feedback, visibility and recognition to the team. Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively * Builds Relationships – Develops positive relationships: establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience. * Drives Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change and provides meaningful insights, candid feedback and clear direction to help the team grow, develop and perform; creates an environment of fairness by being approachable and honest. * Shows Courage – A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner. * Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency Job Title: Merchandise Supervisor - Tacoma Mall Location: Tacoma, WA, United States - Tacoma Mall 4502 S Steele Ste 200 Job ID: 1047110 J.C. Penney Company Inc. Plano, Texas J. C. Penney Company, Inc. Tacoma WA

Merchandise Assistant - Tacoma Mall

J. C. Penney Company, Inc.