Merchandise Assistant

J. C. Penney Company, Inc. National City , CA 91950

Posted 2 weeks ago

Merchandise Assistant

Location: National City, CA, United States

  • Plaza Bonita 3040 Plaza Bonita Rd

Job ID: 1076831

Store Hourly Positions

Job Type: Full-Time

Date Updated: Apr 19, 2019

General Description

As the Merchandise Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs.

Primary Responsibilities:

  • Customer Service & Sales Models and holds team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems.

    Demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed.

  • Door to Floor / Restock / RFID & Inventory Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse logistics processes.

    Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.). Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities.

  • SET / Visual / Environment Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale.

    Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance.

  • Omnichannel (SVG 2-3 only) Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.

  • General Operations Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrink. Participates in annual inventory processes.

  • Performance Standards Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:

To achieve success at JCPenney, a Merchandise Assistant will possess the following:

Results Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.

Ownership Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.

Intensity Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated.

At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.

Job Title: Merchandise Assistant

Location: National City, CA, United States

  • Plaza Bonita 3040 Plaza Bonita Rd

Job ID: 1076831

J.C. Penney Company Inc.

Plano, Texas



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Oversees the cash office and owns receiving, shipping and logistics with third party carrier processes. Manages fitting room and recovery efforts. Supervises completion of Cash Office completion, Manages Defective MTO (DMTO) process and Supports MOD program. Manages shrinkage by delivering inventory accuracy and following cash room standards * Team Development – Teaches, trains and coaches associates. Partners with AMO and (or HR) to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, * Performance Standards – Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance. 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Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you. Job Title: Merchandise Supervisor Location: National City, CA, United States - Plaza Bonita 3040 Plaza Bonita Rd Job ID: 1047253 J.C. Penney Company Inc. Plano, Texas J. C. Penney Company, Inc. National City CA

Merchandise Assistant

J. C. Penney Company, Inc.