Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Merchandise Assistant - Lynnhaven Mall

Expired Job

J. C. Penney Company, Inc. Virginia Beach , VA 23452

Posted 4 months ago

General Description

J. C. Penney Company, Inc., one of the nation's largest apparel and home furnishings retailers, is on a mission to ensure every shopping experience is worth the customer's time, money and effort.

Whether shopping jcp.com or visiting one of over 850 store locations across the United States and Puerto Rico, customers will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands. Supporting this value proposition is the warrior spirit of over 100,000 JCPenney associates worldwide, who are focused on the Company's three strategic priorities of strengthening private brands, becoming a world-class Omnichannel retailer and increasing revenue per customer.

As the Merchandise Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs.

Responsibilities

  • Customer Service & Sales Models and holds team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems.

    Demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed.

  • Door to Floor / Restock / RFID & Inventory Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse logistics processes.

    Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.). Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities.

  • SET / Visual / Environment Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale.

    Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance.

  • Omnichannel (SVG 2-3 only) Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.

  • General Operations Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrink. Participates in annual inventory processes.

  • Performance Standards Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

Skills & Experience

To achieve success at JCPenney, a Merchandise Assistant will possess the following:

Results Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.

Ownership Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.

Intensity Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

Job Title: Merchandise Assistant

  • Lynnhaven Mall

Location: Virginia Beach, VA, United States

  • Lynnhaven Mall 701 Lynn Haven Pkwy

Job ID: 1076824

J.C. Penney Company Inc.

Plano, Texas



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Manager Lynnhaven Mall

New York & Company

Posted 2 days ago

VIEW JOBS 9/18/2018 12:00:00 AM 2018-12-17T00:00 OVERVIEW: The AM ensures the service and selling environment within the store is fun and engaging for customers at all times. The AM is responsible for one or more of the following functions within the store: Sales/Credit, Talent, Customer and/or Operations. KEY RESPONSIBILITIES: Sales/Credit * Modify and execute in-store business strategies to drive sales results and achieve individual and store goals in line with Company initiatives; Demonstrate a high-level of business acumen and understanding of Company reporting * Implement plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs and demands of the business * Effectively promote all brand initiatives, including credit, to achieve individual and store goals * Hold the team accountable for performance in partnership with the Store Manager to improve key metrics and drive sales Talent * Implement the talent strategy to develop a high-performing and engaged store team accountable for results * Support talent onboarding and training; Provide store team with in-the-moment feedback and coaching on selling behaviors, customer service, operational tasks, merchandising, etc. * Support the ongoing development of the team, including identifying and resolving performance issues and policy violations, in partnership with the Store Manager * Network, recruit, interview and hire for open positions and build a bench of talent Customer * Maintain a store culture that is committed to exceeding customer expectations and delivering the highest level of customer service at all times * Communicate customer feedback, best sellers, business trends and recommendations to the Store Manager * Apply fashion knowledge to make product recommendations and style customers on the sales floor and in the fitting room * Balance customers and tasks simultaneously using good judgment and teamwork Operations * Oversee merchandise standards to maximize sales within the store and escalate issues accordingly * Manage the visual presentation execution, including floorset and promotional updates; provide pictures as requested and escalate issues accordingly * Ensure that the sales floor is full, sized, organized and clean and the backroom is to brand standard * Support the store's compliance to all Company policies and procedures, including the New York & Company Code of Business Conduct and Loss Prevention policies * Conduct routine store audits as directed and formulate strategies to improve results with the Store Manager * Implement strategies to achieve store shrink goals in partnership with the Store Manager * Orchestrate proper floor coverage to meet business needs * Proactively monitor store payroll and all other controllable expenses in partnership with the Store Manager * Maintain store safety standards and identify, resolve, and escalate store maintenance issues as needed * Perform transactions including ringing at the Sales & Services desk, processing shipment, etc. REQUIREMENTS: * 1 year of retail management experience preferred * Physical ability to be on the sales floor for extended periods of time, and to move and handle merchandise and fixtures throughout the store which may entail lifting, and perform all functions as set forth above * Ability to work varied hours/days, including nights, weekends and holidays, based on business needs * Strong leadership presence, fashionable, passionate, acts with integrity, driven, accountable and a team player * Demonstrated track record of success in achieving sales/credit goals, talent management, customer service, visual merchandising/marketing, and operations * Minimal travel may be required EDUCATION: * High School Diploma or GED equivalent required; BA/BS degree preferred As an equal opportunity employer, New York & Company does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, gender, sexual orientation, gender disorder, age, religion, disability, national origin, marital status, or any other characteristic protected by law. New York & Company only hires individuals authorized for employment in the United States. New York & Company Virginia Beach VA

Merchandise Assistant - Lynnhaven Mall

Expired Job

J. C. Penney Company, Inc.