Merch Terminal Support CSR 1

US Bank Knoxville , TN 37902

Posted 4 weeks ago

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

We're seeking individuals who are personable and naturally friendly, detail-oriented, self starters, dedicated and excellent communicators.

This Merch Terminal Support CSR 1, you are the first point of contact for our customers.

Responsibilities include:

  • Handles inbound calls from different Clientele regarding activating and training on different payment product or servicing.

  • Provides high quality customer service to merchants.

  • Communicates applicable policies, procedures and practices to merchants.

  • Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.

Why should you apply:

  • You love interacting with customers and building loyalty

  • You're excited about being part of a collaborative team and providing ideas for process improvement and innovation

  • You are seeking excellent training and development opportunities with and career advancement

  • You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and Employer-funded Pension Plan

  • You want Monday

  • Friday from 12:30pm

  • 9:00 pm EST

  • You want to work from home until further notice

  • You want to earn $17.51 hr. plus 5% shift differential

Basic Qualifications

  • High school diploma or equivalent

  • Six months to one year of customer service experience

Preferred Skills/Experience

  • Basic knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures

  • Excellent telephone, interpersonal and verbal communication skills

  • Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls

  • Ability to identify and resolve/escalate complex problems

  • Proficient keyboard and computer skills, especially Microsoft Office applications

  • Proven commitment to high quality customer service

  • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting

EEO is the Law

Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

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Merch Terminal Support CSR 1

US Bank