Mental Health Service Line Manager (Social Worker)

Department Of Veterans Affairs Bedford , MA 01730

Posted 2 months ago

  • Videos


  • Duties




The Mental Health Service Line Manager (MHSLM) oversees and directs all aspects of the Mental Health Service Line. The MHSLM makes decisions and provides leadership and management skills for the service line in the following areas: systems and business management; strategic planning; quality assessment/ improvement; performance measurement/improvement; human resources and professional staff management; and personal leadership and ethics.

Learn more about this agency


  • responsible for setting priorities for staff, services, education, research, business management, supplies, equipment, construction, and funding;
  • works closely with Medical Center Director, Chief of Staff, Fiscal Service and Resource Board to operate in a fiscally responsible manner;
  • achieves VA objectives in quality of services and programs across the service line, as evaluated by internal indicators, regulatory and accreditation reviews, and patient satisfaction data;
  • serves as a liaison for the Service Line to internal and external stakeholders;
  • recommends, defines, and manages procurement of contractual non-VA providers for services;
  • participates in identifying and recommending candidates for selection, reassignment or promotions into management positions within the programs managed by MHSL;
  • has supervisory responsibility for the MHSL and is ultimately responsible for all activities of staff of the Mental Health Service Line including all professional, management, administrative aspects of the MHSL; and
  • plans and oversees completion of personal research programs, designed to provide information regarding program planning and relevant treatment approaches.

Work Schedule: Monday-Friday; Hours to Be Determined

Financial Disclosure Report: Not required


Travel Required

Not required

Supervisory status


Promotion Potential


  • Job family (Series)

0185 Social Work

Similar jobs

  • Family Social Workers

  • Healthcare Social Workers

  • Mental Health Social Workers

  • School Social Workers

  • Social Workers

  • Social Workers, All Other

  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • Designated and/or random drug testing may be required

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to a background/security investigation

  • Must be proficient in written and spoken English

  • Selected applicants will be required to complete an online onboarding process


Basic Requirements:

  • United States Citizenship

  • Education. Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the school of social work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to the CSWE website to verify if that social work degree meets the accreditation standards for a master of social work.

  • Licensure. Persons hired or reassigned to social worker positions in the GS-185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. Current state requirements may be found on the OHRM website.

  • Physical Requirements. Please see below.

  • English Language Proficiency. Social workers must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, chapter 3, section A, paragraph 3j, this part.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Preferred Experience: Previous Mental Health experience is strongly preferred.

Grade Determinations:

Social Work Program Manager, GS-15

Experience/Education. The social work program manager at the GS-15 grade level must have at least four years of experience as a VA clinical social worker with at least one-year equivalent to the GS-14 grade level. The social work program manager must evidence possession of progressively higher supervisory and management skills. Experience must demonstrate possession of advanced practice skills in administration, demonstrating progressively more professional competency skills and judgment. The individual may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience.

Licensure/Certification. The social work manager must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure.

Demonstrated Knowledge, Skills and Abilities (KSAs). In addition to the experience above, the candidate must fully meet the KSAs for the GS-14 grade level and demonstrate all the following professional KSAs: (a) Ability to manage and direct unusually large interdisciplinary programs, complex organizational units, apply effective management practices, plan, design, implement, and evaluate a program(s) that encompasses a wide range of facility/healthcare system/VISN/CO activities.

(b) Ability to oversee issues related to budget projections and participate with senior leaders from the governing body, management and staff in upholding the facility mission, vision, value and strategic plan to include directly interacting with elected officials on VA related issues/concerns (i.e., members of Congress, Veterans Service Organizations, State and Local entities).

(c) Knowledge in establishing policy, procedures and quality monitors while considering multiple priorities, funding sources, and varying resources.

(d) Skill in assessing need for basic and complex services across multiple programmatic patient care venues, coordinate and expand the efforts of multiple program elements across a complex system.(e) Knowledge to complete all program evaluations and documents required by the medical center, VISN and VHA Central Office, ensuring compliance with appropriate accrediting bodies such as The Joint Commission (TJC), Commission on Accreditation of Rehabilitation Facilities (CARF), and Association for the Accreditation of Human Research Protection Programs (AAHRPP).

(f) Ability to orient, teach and serve as a consultant to other medical center staff and trainees and assists in their formulation of the clinical social work characteristics and appropriate treatment expectations regarding Veterans, family members and caregivers.

(g) Skill in balancing responsibilities in a complex environment and to work with great autonomy, set priorities and delegate tasks, meet multiple deadlines; analyze complex organizational problems and develop and implement effective solutions for those problems.

(h) Ability to promote and effectively manage a culturally diverse workforce which embraces the values and needs of all individuals through long-term commitment, strategic and business planning, education, experience which broadens the mindset and by fully managing human resources.

References: VA Handbook 5005/50, Part II, Appendix G39, Social Worker Qualification Standards.

Physical Requirements:The work is mostly sedentary; however, some walking and standing is required. Work is performed in an office setting and various areas throughout the hospital.


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Regional Social Worker (Mental Health Counselor) Massachusetts/Connecticut Rua92307

Iqvia Holdings Inc

Posted 2 weeks ago

VIEW JOBS 10/16/2020 12:00:00 AM 2021-01-14T00:00 IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward. Role Summary: The Community Medical Liaison (CML), Neuroscience provides disease awareness and product education to multidisciplinary treatment teams, patients, and caregivers. In this role, you will be supporting Janssen Pharmaceutical Companies of Johnson & Johnson. Disease state and product information will be related to the current and future Janssen Neuroscience therapeutic areas, including Schizophrenia, Schizoaffective Disorder, and Multiple Sclerosis. This is a field-based position. Responsibilities: * Provide multidisciplinary health care professionals (doctors, nurses, social workers, case managers, etc.) with disease awareness education through 1:1 interactions, round table discussions, and formal presentations. * Complete interactive disease awareness presentations with patients and caregivers, virtually and in community and treatment settings. * Educate health care professionals on the safe and effective use of products within the Janssen Neuroscience therapeutic area, in accordance with current regulatory and health care compliance guidelines. * Interact with advocacy organizations to provide disease state awareness, and present at patient display events. * Provide objective, clinical information to support internal business partners per business needs. * Collect and communicate clinical insights relevant to Janssen Neuroscience therapeutic area and participate in appropriate Medical Affairs Field strategies to address feedback and/or uncovered educational gaps. Qualifications: * Bachelor's Degree required (Master's preferred) in social work, mental health, nursing or related health care field * Minimum of three years of relevant therapeutic area clinical experience in a treatment setting with direct patient contact * Demonstrate excellent presentation and communication skills in in-person and virtual settings * Self-motivated, with strategic thinking and strong geographical management skills * Flexibility to travel locally, regionally, and nationally as needed * Driver's license required At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA's Talent Acquisition team at to arrange for such an accommodation. Iqvia Holdings Inc New Bedford MA

Mental Health Service Line Manager (Social Worker)

Department Of Veterans Affairs