Title: Outreach Specialist
This role's primary purpose is to make the community aware of mental health services available at Children's Bureau and Provides direct linkage to services for potential clients and families.
The most significant tasks include presentations in various markets to help educate clients and community partners of the various therapeutic services that are available, i.e., various Evidence Based Practices, new funding streams, preparation of marketing material, developing potential referral systems, tracking the effectiveness of efforts.
This role also provides after care services to clients who have ended treatment with Children's Bureau.
This role may also assist in the provision of general administrative support including receptionist and secretarial responsibilities.
Works within a team-oriented approach to meet the needs of the client, families, community and the stakeholders and to ensure excellence in overall service delivery in office, home, schools and community.
Disseminate information about Children's Bureau's mental health services.
Must develop a good understanding of each service (MHS, MEDS, Day Treatment, Case
Management, etc.), the various treatment modalities and Evidence Based Practices (EBPs) funding stream Be able to speak of services with potential clients and community partners.
May complete/document requests for service.
Create reports to measure effect of marketing efforts.
Develop marketing materials.
May enter potential client information and therefore may need to have an understanding of Medi-Cal/Short Doyle manual.
Remains compliant to HIPAA and other applicable state laws governing confidentiality.
Ensures that all notes are filed in a timely manner when requested to do so.
Conducts the initial data gathering for any/all referrals.
May assist with the financial aspects of initial intake.
May assist with the implementation of patient receipt systems, patient financial information and UMDAP system for the office.
Works with the Therapist Assistant to verify Medi-Cal eligibility at intake and notifies supervisors, MIS Administrator and therapists of any irregularities if necessary.
Collaborates with Program Supervisor on caseloads and work flow and ensures that directives and policies and procedures associated with access to services are implemented in a timely manner.
Provides aftercare services to all client that have been discharged three months post treatment and document note in Exym.
May provide administrative and clerical support to include receptionist duties, and maintenance of outreach calendar of events and room schedule for office use.
Maintains confidentiality in matters of agency operations, personnel, and clients.
Maintains positive communications with all agency staff, clients and visitors.
Exercise good judgment in performance of duties and responsibilities.
Supports existing agency policies, principles and mission.
Other related duties as assigned.
As a mandated reporter, must follow child abuse reporting guidelines and report all suspicions of child abuse and/or neglect.
Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility
BA or Masters in Behavioral Science, Psychology, or Counseling but does not need to be registered with BBS. Salary varies per degree.
Two years' experience in sales or marketing environment preferred.
Computer literacy including Windows, Word, and Excel experience required.
Strong team and organizational and time management skills.
Good oral and written communication skills, including positive face to face and telephone interaction skills.
Ability to multi-task and perform general administrative duties, including record-keeping.
Bilingual English/Spanish preferred.
Familiarity with L.A. County.
Ability to work in multi-cultural environment required.