Mental Health (Eap) Counselor 1 Or 2*

General Description

The City of Madison Employee Assistance Program (EAP) is looking to hire a Mental Health (EAP) Counselor 1 or 2*. Under the general supervision of the EAP Manager, this position provides clinical services to all employees and their family members through short term counseling services, provides mental health related education and training, and provides crisis response through the CriticalIncident Stress Management (CISM) Programs for all City Departments and Divisions.

The Employee Assistance Specialist 1starts at $67,484.82 / annually and the Employee Assistance Specialist 2 starts at $73,199.36/annually. Classification level will be determined at the time of hire and will be based on the candidate's relevant work experience and overall qualifications.

The series is structured to provide for career progression from Employee Assistance Specialist 1 to 2 based on overall work experience, increased employee expertise and responsibility, independence of action, and knowledge of City systems and processes associated with the work.

The City of Madison is an equal opportunity employer functioning under an affirmative action plan. We value diversity, equity, inclusion, and belonging. Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply!

The City of Madison is a qualified employer for the

Public Service Loan Forgiveness Program.

Examples of Duties and Responsibilities

Provide screening, referral and follow up services to employees and family members.

• Conduct confidential assessment interviews of employees and/or family members, screening for personal and/or work related problems.

• Develop action plans with employees and/or family members and/or refer employees to services to resolve problems.

• Respond to crisis situations that occur during standard work hours and, on occasion, outside regular work hours as required and make immediate and appropriate referrals when necessary.

• Obtain releases of information and coordinate with collateral contacts to manage employee referrals.

• Follow up with employees to determine satisfaction of referral and improvement in their situation.

Provide EAP and mental health related education and training for City Employees, Supervisors, Managers, EAP Facilitators and First Responder Peer Support Team(s).

• Develop and deliver education and training for all departments and divisions.

• Assist with the recruitment and selection of City EAP Facilitators and First Responder Peer Support team members. Provide ongoing consultation and communication as needed.

• Coordinate EAP Facilitator Training and First Responder Peer Support Team Training with the EAP Manager.

• Oversee coordination, volunteers, planning and evaluation for wellness related education such as newsletters, seminars, health fairs, and events that promote health/mental health.

Consult with supervisors and managers regarding employee work and personal issues.

• Provide consultation to management at all levels where personal problems may be affecting job performance.

• Follow up with supervisors/managers to determine improvement in situations.

• Coach supervisors/managers on communication, stress management, conflict management and interpersonal issues.

• Provide consultation to supervisory and management staff and to Association representatives regarding difficult, high risk and sensitive situations.

• Assess and coordinate necessary education, training and debriefing to resolve work place crises.

Support the Critical Incident Stress Management Program (CISM).

• Deliver CI training and education with EAP Manager.

• Coordinate debriefings and conduct grief sessions.

• Research trends, treatment methods, and resources related to critical incident stress.

• Promote and publicize the program.

Assist in policy development/management, record keeping and program evaluation and outcome data.

• Assist in reviewing of policies and maintaining accurate and up-to-date policies, which affect the EAP.

• Keep accurate and confidential records on employee/family member and management and Association contacts.

• Assist in the maintenance of EAP Utilization data through the use of confidential software in consultation with the City's Information Technology services and others as needed.

Promote EAP/CISM Services

• Develop promotional materials (brochures, fliers, and e-mails). Write occasional news articles as requested.

• Coordinate marketing efforts to keep employees and family members aware of the EAP.

• Represent the City's EAP at the Employee Assistance Professional Association (EAPA) and adhere to EAP professional ethics, standards and laws.

• Network with community resources in maintaining current referral resources.

• Maintain and coordinate updates to the EAP website in conjunction with Information Technology.

Participate in program planning and development to meet the needs of a changing work environment.

• Attend regular staff meetings

• Maintain up-to-date knowledge of current literature, techniques and resources relating to EAP programming.

• Develop short and long term goals for the EAP and for professional development.

• Perform related work as required.

Minimum Qualifications

• Master's Degree in Social Work, Counseling, Psychology, Industrial Psychology, Sociology, or other related field.

If an applicant does not possess the specific requirements outlined above, HR will review the application materials to determine if the applicant possesses the following equivalent experience:

Two (2) years of experience in applying the following:

• Principles and practices of EAP and CISM Programs in an employment setting including related problem solving, promotional, training, and administrative considerations.

• EAP problem identification and intervention strategies (within the context of community resources and relevant support networks).

• Applicable mental health issues and substance abuse and treatment considerations.

• Workplace issues such as change, conflict resolution, workplace violence, etc.

• Computer software applicable to the duties of the position.

The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.

For the complete list of the knowledge, skills, and abilities, please reference the classifications specifications for Employee Assistance Specialist 1 and Employee Assistance Specialist 2.

Special Requirements

To be considered for the Mental Health (EAP) Counselor 2 level, training Clinical licensure with the ability to obtain an independent Clinical License in the State of WI as required by the Department of Safety and Professional Services (DSPS) or ability to transfer from another state within 6 months of hire is required.

A condition of continued employment is obtaining

Certification as an Employee Assistance Professional (CEAP) within two (2) years of the hire date.

Ability to meet the transportation requirements of the position. This position will be expected to travel throughout the City of Madison to various departments/divisions to meet with employees/family members and to conduct training.

Physical Requirements

Ability to interact with a wide variety of individuals who may present varying moods in highly emotional situations. Ability to sit or stand for long periods of time.

• The payroll title for this position is Employee Assistance Specialist 1 orEmployee Assistance Specialist 2