Mental Health Clinical Care Manager

Essential Duties

1.Provides clinical care management for individuals requiring assistance, support, and follow-up contact. Monitors care access wait times to ensure timely access to services. 2.

Interacts with contacts such as patients, families, clinicians, medical staff, and administrators regarding the treatment of individual patients and the implementation of clinical programs. 3. Serves as the primary referral coordinator for mental health care to help ensure patients have access to the appropriate level of care. 4. Monitors mental health screening outcomes to support appropriate referrals when needed. 5.

The clinician may provide brief clinical assessments, evaluations, and interventions while patients are connecting with providers. 6. Coordinates with contracted behavioral health provider network to resolve patient issues, track care metrics, and identify trends. 7. Track referrals and provide appropriate follow-up assistance as needed. 8.

Develop and maintain a local, national, and international mental health resources database. 9. Authorizes referrals and communicates with internal and external business partners as needed to ensure coverage of appropriate services. 10. Functions as the primary contact for patients about mental health services. 11.

May coordinate with external mental health facilities and/or providers to identify and facilitate higher-level care options, support aftercare planning needs, and ensure continuity of care across the continuum of mental health services. 12. Establishes and maintains strong working relationships with department leadership, clinicians, patients, and university stakeholders. 13. Adheres to the expectations of strict health information privacy and confidentiality. 14.

Provide educational and consultation services as needed. May develop materials for educational programs and seminars for professional staff. 15. May perform other duties as assigned.

Required Education and Experience

Master's degree in social work and at least three years of experience providing clinical care post-independent clinical licensure.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Position Focus:

Yale Health promotes the health and well-being of every member of the Yale Community so that each individual can achieve his or her highest goals and aspirations. Yale Health consistently delivers outstanding, compassionate, patient-centered care to the Yale community.

In 1971, Yale University established Yale Health to provide health services to its facility, staff and students through a multidisciplinary health maintenance organization located on campus. Yale Health has more than 47,000 members including students, staff, faculty and their families who come from every state in the country and almost every country in the world. With over 50 years of service to the Yale community, our state-of-the-art facility at 55 Lock Street, is where our members receive most of their care from our 150+ providers. It is a 144,000 square foot medical facility with over 90 exam rooms, an Acute Care Department, a 15-bed inpatient facility with two negative pressure rooms, a diagnostic imaging suite including MR and CT scan, x-ray and ultrasound and a full-service retail pharmacy.

The Behavioral Health department supports access to mental health services for the faculty and staff of Yale University who utilize Yale Health as their insurance. The Behavioral Health Care manager serves as the direct member liaison for staff and faculty who need assistance connecting with mental health services and provides clinical care management to staff and faculty as requested.

The Care Manager supports Yale Health members in navigating their insurance coverage for mental health services. Additionally, the Care Manager helps identify appropriate care providers, and assists in resolving insurance, care, and access issues that may arise. The Behavioral Health department is looking for a clinically savvy, independent, and energetic Care Manager who wants to be an integral part of the Yale Health community.

The Mental Health Clinical Care Manager will ensure patients are connected to a clinician within a reasonable period of time and will lead care management of patients with complex mental health needs. The Care Manager Serves as the primary liaison for patients and mental health resources, both internal to Yale Health and external to the community.

Preferred Education, Experience and Skills:

Proven experience working in an outpatient behavioral health clinic, inpatient psychiatric hospital, or providing clinical care management in a medical setting. Proven experience working with EPIC is preferred.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.