Membership Support Coordinator

Description

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C. is looking for a Membership & Operations Education Associate to join our Association Management Unit in our Chicago office. The Education Associate plays an integral role in supporting and guiding the nonprofit volunteers and members from our client organizations.

At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.

The Membership Management Coordinator is responsible for managing all client services for Inventures' clients to include membership management services and customer support. This position involves managing multiple priorities in a multi-task environment and requires strong organization skills, attention to detail and customer service background.

Primary Membership Management Coordinator Duties & Responsibilities:

• Configure and manage membership database and maintain membership information (application status, member list, contact list, etc.) as required

• Monitor and react to customer queries and support requests via telephone, electronic mail, web forum, and so on

• Administer member IDs and passwords for secure access to Workgroup collaboration platform

• Create and maintain internal/external email lists for communications to all members and workgroups

• Create membership ad hoc reports when called for

• Provide professional service to client requests

• Provide training for clients on using Inventures portal

• Manage and complete Special projects as needed

• Delight customers

Education & Work Experience Required:

• 1-2 years of relevant professional experience

Where Do You Fit?

Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all our people - regardless of position or compensation - an equal chance to experience fulfilment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

What is Inventures?

Inventures helps innovative leaders develop, launch, manage and grow industry alliances and consortiums. These alliances help their stakeholders collaborate, accelerate innovation and develop thriving ecosystems to realize commercial opportunities that touch people's lives around the world. Inventures' experienced professionals deliver maximum benefits by leveraging unparalleled skills, expertise and best practices, as well as the industry's most comprehensive resource base.

Equal Employment Opportunity

At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.

Smithbucklin will not sponsor applicants for work visas and as a precondition of employment, you must be authorized to work in the United States permanently.