The membership services specialist is accountable for day-to-day operational activities to support the McKesson Specialty Health GPO business. The individual is responsible for customer enrollment/onboarding, roster maintenance/updates, and contract audits to ensure members can access negotiated contracts and services through McKesson Specialty Health. The individual will work across multiple stakeholder groups (internal and external) to standardize core membership services processes and tools. The position will report to the Senior Manager, GPO Membership Services.
Manage and Maintain Manufacturer Rosters
Regularly review / cleanse Onmark (esp., Perform, State Society and Oral accounts) and Unity GPO rosters
Maintain customer information by updating addresses, contact names, license status, etc., on an on-going basis
Standardize how and where rosters are maintained
Ensure manufacturers are notified of add/edits/deletes in a timely manner; meet established internal SLAs and criteria
Be the subject matter expert / voice of the customer internally and with pharmaceutical partners
Proactively Conduct Contract Audits & Minimize Leakage
Focus on High Priority Accounts (e.g., Perform, State Societies, New Accounts, Orals, CSA)
Focus on Top Manufacturer Drug Programs (e.g., Alimta, Aranesp, Neulasta, Procrit, etc.)
Work with internal (contract admin, master data, GPO account executives, field sales) and external stakeholders to resolve off contract issues in a timely manner
Follow-up / close the loop on transaction level off-contract purchases
Support New Contract Launches / Amendments
Work with GPO Account Executives to understand new contract pipeline
Identify specific membership services requirements / changes
Review launch checklist and ensure membership services activities are completed in a timely and accurate manner
Review /audit new contracts post launch (Day 1) to ensure customers are loaded as expected
Oversee GPO On-boarding & Enrollment of New Members
Reporting and Continuous Improvement
Provide regular membership / manufacturer reports on weekly basis
Help develop and implement membership services SOPs, processes, and metrics
Collaborate with six sigma team to help identify and address operational gaps (systems, people, processes)
Collaborate with pharmaceutical manufacturers on issues resolution and areas of improvement.
Minimum Job Qualifications:
4-year undergraduate degree or equivalent experience
Advanced Excel skills including experience writing formulas using functions.
Possess a self-directed work style requiring minimal supervision.
Demonstrated ability to prioritize and multi-task in the management of multiple deadlines and deliverables.
Ability to work with other departments to ensure high quality and accuracy standards.
Demonstrated ability to deliver complete, timely and accurate reports.
Strong interpersonal skills, team oriented, and collaborative.
Excellent verbal and written communication skills.
Customer first focused.
Results and detail oriented.
Familiarity with Tableau a plus.
Familiarity of databases and CRM systems (SAP and Sales Force).
Familiarity with Group Purchasing Organizations.
Understanding of the oncology and multi-specialty marketplace is a plus.
Desire to learn and willingness to proactively take the initiative to resolve issues.
Environment (Office, warehouse, etc.) General office work.
Physical Requirements (Lifting, standing, etc.) General office demands.
Travel Very Limited.
McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.Current employees must apply through internal career site.Join us at McKesson!