Membership Service Representative - Inbound Call Center

AAA Auto Club Heathrow , FL 32746

Posted 2 months ago

Customer Centric! Enthusiastic! Passionate!

You'll be more than the face of our company, you'll be the heart and soul of our customer experience, the essence of what makes The Auto Club Group unique, and the reason why we love our job!

As a Membership Customer Service Representative, you will thrive within our dynamic and fast paced call center environment by providing best in class service to our members and customers through handling telephone calls and click-to-chat to answer questions, providing solutions and consulting members on AAA products and service through account analysis and cross selling. You will contribute to our member experience with your positive, friendly and professional demeanor while providing first call resolutions in areas that include billing, renewal, upgrades, payments, information changes, duplicate cards, processing payments and more. In addition to serving the external member you will also serve as support for our internal customers during disaster situations and support the overall growth of the business.

Are you customer service oriented and enjoy a fast-paced challenging environment? Do you have strong communication skills, ability to navigate multiple computer systems and enjoy ongoing learning?

Do you want to work for a company that is one community working towards a common goal? If so, this is the position for you?

As a reward for your passion and commitment we offer:

Competitive base pay starting at $14.50 with unlimited caps on commission and incentives

Comprehensive benefits plan to include medical, dental, vision, paid vacation and 401k

Complimentary AAA membership

Required Qualifications (these are the minimum requirements to qualify):

High school diploma or equivalent

Prior customer service experience

Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products

To prepare you for this exciting opportunity, we offer:

Full-time paid Training (8 weeks)

Beginning March 2, 2020

Schedules will vary. Applicants will need to be flexible to work various shifts to include afternoons, evenings and weekends. Call Center is a 365 day operation.

Be a part of the company America has trusted for over 100 years! Apply today for this rewarding opportunity and make a difference in someone's journey! Come and get your love!

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.



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Membership Service Representative - Inbound Call Center

AAA Auto Club