Membership Service Lead

Reports to:

General Manager

Requirements:

Fluent in English

Proficient reading and writing skills

Excellent Customer Service Skills

Commitment to Building Community

Experience in Outreach Efforts

Experience in Lead Generation

Experience in Fitness Sales

Special Skills:

Energy & Enthusiasm

A Passion for Fitness

Ability to work with a sense of urgency

Ability to work flexible hours, as necessary during closeouts or end of month

A "roll up the sleeves" mentality

Proven track record of achieving and/or exceeding sales goals

Responsibilities:

You will assist the General Manager and Membership Services team to attain daily, monthly and annual membership goals.

You will master the membership play and new member tour to create the urgency to join.

You will model excellence and commitment the Crunch No Judgment culture while delivering world class customer service that provides a friendly and enthusiastic environment where each guest is greeted and acknowledged with "hello" and "goodbye."

Provides the time to coach, train and develop each front desk staff member's sales and customer service skills through practice and training.

Maintains oversight for the front desk department (Front Desk Personnel and Maintenance) and communicates regularly with department heads regarding the performance of the membership department.

Meetings:

Monthly or Weekly Department Meetings Employee Training Meetings