Membership Service Associate (Front Desk Staff) - Carondelet Park Rec Complex Ymca

The Gateway Region YMCA is one of the leading nonprofit charitable organizations in the St. Louis metropolitan region, with a focus on nurturing the potential of every child and teen, improving health and well being, and supporting and serving our neighbors. For more than 170 years, the Y's mission has been to put Christian principles into practice through programs designed to build healthy spirits, minds and bodies for all. We do that by being the center of communities, serving more than 260,000 individuals annually through our 24 traditional branches located in St. Louis City, seven Missouri counties and six Illinois counties, as well as YMCA Trout Lodge and YMCA Camp Lakewood, the YMCA Community Development Branch, and our Washington University Campus Y Branch. We aspire to be a safe place by promoting diversity, equity, inclusion and belonging for all. We are a growing and exciting organization where you can flourish, and we would love for you to join us!

• Partner with the branch management team to implement membership policies (SOP's) and all systems that support branch membership, program and marketing objectives.

• Enter membership and program registration data into HRIS operating system

• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.

• Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count

• Participate and recruit participants for member challenges also known as member visit drivers.

• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.

• Ensures established processes for touring and following up with membership inquiries are followed.

• Assist with the attainment of membership department strategic plan goals.

• Provide feedback and offer solutions regarding gaps in service and/or member concerns.

• Work continually towards self-development to stay current on customer service, sales, and "Leader" procedures & practices.

• Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills

• Effectively handle conflict and member complaints, with the support of the center Membership Director

• Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

• High school diploma and or GED required

• Excellent interpersonal and problem solving skills.

• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

• Previous customer service, sales or related experience.

• Basic knowledge of computers.

Full Compensation Package (when applicable):

• Health Insurance

• Dental and Vision Insurance

• 403(b) Retirement Savings

• Retirement fund of 12% per pay period after 2 years of full time employment

• 20% Discount on tuition at Missouri Baptist University

• Free household membership to YMCA nationwide

• Discounts on YMCA programs

• Discounts on YMCA Childcare