Massage Envy Tonawanda , NY 14150
Posted 1 week ago
Overview
MEMBERSHIP SALES & WELLNESS ADVISOR
As a Membership Sales & Wellness Advisor, you are a Massage Envy brand ambassador. You are passionate about living a healthy lifestyle through self-care and wellness, and excited about helping others by encouraging their potential. With guidance and support from the Sales Lead, Operational Manager and Regional General Manager, you crush sales goals for yourself and the team. As the expert on all of the benefits, features, and enhancements, you're responsible for building lasting relationships with prospective and current members, ensuring they're maximizing their Massage Envy experience. We invest in your development.
What makes Membership Sales & Wellness Advisors at Massage Envy successful? Check out the top traits we're looking for and see if you have the right mix.
Competitive
Confident
Enthusiastic
Goal-oriented
Proactive
Team Player
A sale driven, goal-oriented mindset
As a full-time Membership Sales & Wellness Advisor, you are a Massage Envy brand ambassador. You are passionate about health and fitness, exciting others by encouraging their potential. You are the expert on all the clinics amenities, features, and programs. You're responsible for building lasting relationships with prospective and current members, ensuring they're maximizing their Massage Envy experience.
JOB OVERVIEW:
Membership Sales & Wellness Advisors are responsible for achieving or exceeding individual sales goals, enhancements and add-on service goals. Membership Sales Advisors must display, have knowledge of and participate in all the Massage Envy services, programs, and products. Above all, Membership Sales Advisors have the ability to build rapport and lasting relationships with prospective and current members in order to build a strong referral base and retain members.
RESPONSIBILITIES:
Responsible for selling memberships, enhancements and retail products
Achieve or exceed individual sales goals
Build rapport and lasting relationships with prospective and current members
Membership Sales Advisors must have knowledge of and participate in all the Massage Envy services, programs, and products
Creating a pleasant and professional atmosphere ensuring that the lobby, front desk, retail shelves, tranquility and treatment rooms are clean, organized, well-stocked and ready for clients.
Helping to deliver outstanding customer service by assisting front desk staff with filing, organizing, shipping and receiving, and other tasks as needed so they're prepared to focus on clients.
Supporting the delivery of our brand promise, "We help you take care of you," by ensuring that treatment rooms are client-ready and that service providers have everything they need to deliver amazing services.
Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
Answering phone calls.
Setting and checking members and guests in and out for appointments.
Greeting members and guests upon arrival.
Promoting the Wellness Program.
Re-engaging inactive members.
Keeping management apprised of member concerns and following manager's policies, procedures and direction.
Accepting constructive criticism in a positive manner and using it as a learning tool.
Staying updated on retail products and promotions.
QUALIFICATIONS
Previous sales experience is required
Must have an entrepreneurial spirit
Confidence to perform on an incentive-based salary
Excellent verbal and written communication skills
Enthusiastic, energetic, personable and friendly disposition
Personal passion for health and self-care routines
Enjoy working within a team
Strong time management skills and practices
Ability to work a flexible schedule, including weekends
MUST be able to work evenings, weekends
Pay Transparency: $16-$18 Hourly. Variable pay-for-performance bonus and commission plans allow for an unlimited earning potential.
If you're ready to join a growing community with experienced professionals who share your same passion, we can't wait to meet you!
Salary
$16.00 - $18.00 / hour
Job ID
2024-227333
Massage Envy