Membership Sales And Service, Call Center Representative

AAA Mid-Atlantic Newark , DE 19713

Posted 7 days ago

Do you have

  • A commitment to providing exceptional service?
  • Professional expertise and a passion for what you do?
  • A high level of integrity?
  • An ability to work independently and collaboratively as a team member?
  • Creative thinking and problem-solving skills?
  • Dedication to developing your own skills and knowledge?

Our most successful associates demonstrate these qualities every day.

This is a seasonal position to staff for our busy winter season starting on Monday December 10th.

  • Works a maximum of 650 hours

  • Opportunity for promotion into a Part Time or Full Time position based on performance during seasonal time frame

  • Paid training will be held Monday - Friday from 9a-4p for the first 5 (five) weeks

Our member call center professionals are dedicated sales agents who:

  • Respond to inbound membership sales calls, including processing new member sales, associate add-on memberships, membership upgrades, automatic renewals and transfers. Processes credit card payments for all new memberships, renewals, upgrades and associate member add-ons.

  • Accurately gather, document and respond to member needs pertaining to AAA products and services while demonstrating a pleasant and professional telephone manner utilizing all available telephone and computer systems, as well as internet applications.

  • Council members concerning auto travel requests travel, tour, and map products and services. Provides verbal road directions to members and answers travel related inquiries. Deliver extraordinary customer service to ensure member satisfaction.

  • Council members concerning all of the benefits of membership including discounts, credit cards, insurance as well as other products and services.

  • Respond to roadside assistance calls to providing members a peace of mind and accurately capturing the details of their service call needs.

Minimum Qualifications:

  • High School Diploma or equivalent.

  • Two to Five years of customer sales and service experience.

  • Proficient in the use of computerized reservation system.

  • Successful completion of all AAA requires membership and financial training.

What AAA provides you:

  • A Competitive Salary of $13.50 hourly

  • Monthly Incentive Plan based off of your individual performance

  • Career Development

  • 401(k) plan with a company match

If you have the qualities and skills described, apply today to become a part of our growing team!

To learn more about our company and the position, please visit Our Company Website.

To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, and AAA Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC. At AAA Club Alliance, we've been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it's the company's positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.

AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V

This Organization participates in E-Verify.

Right to Work

Applicants have rights under Federal Employment Laws:

The Equal Employment Opportunity (EEO)

The Employee Polygraph Protection Act (EPPA)

The Family and Medical Leave Act (FMLA)

Applicants have rights under State and Local Employment Laws:

Arizona

Arizona Law Prohibits Discrimination in Employment

California

Discrimination and Harassment in Employment are prohibited by Law

Delaware

Pregnant Workers Fairness Act

Missouri

Discrimination in Employment is Prohibited

New Jersey

New Jersey Law Prohibits Discrimination in Employment

Pennsylvania

Employment Provisions of the Pennsylvania Human Relations Act

Philadelphia Employment Discrimination

Philadelphia Ban the Box

Job Category:

Customer Service


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
At Your Service Center Seasonal Associate Part Time Christiana

Macy's, Inc.

Posted 6 days ago

VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 710128755 Job Overview: The At Your Service Center Associate is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards. In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day! Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving. Essential Functions: * Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own * Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. * Provide an exceptional customer experience by ensuring the customer is always the # 1 priority * Acknowledge Customers in a friendly and helpful manner upon Customer's entry into the area * Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup, Customer Returns, Non-Congruent Chits, Search and Send, My Client and More@ Macy's tablet app * Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own * Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free * Handle all returns professionally, with sincerity and enthusiasm * Demonstrate knowledge of store products and services to drive sales and minimize returns * Sell gift cards and work to resolve customers' Macy's card issues, as needed * Process merchandise returns per merchandise presentation and non-congruent standards, to ensure efficient placement back on the sales floor or transfer to the receiving location * Follow store's audit policies and procedures * Adhere to Asset Protection and inventory control and compliance procedures * Follows shortage programs and procedures * Perform these functions in an efficient manner, as directed by the Supervisor, while maintaining regular, dependable attendance and punctuality Qualifications: Education/Experience: * High School degree or equivalent. At least one year of customer service experience. Communication Skills: * Excellent written and verbal communication skills. * Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator. Reasoning Ability: * Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: * This position involves constant moving and standing. * Involves standing for at least two consecutive hours. * Involves lifting at least 30 lbs. * May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. * May involve reaching above eye level. * Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: * Strong organizational skills. * Must be able to multitask in a fast-paced environment. * Must be able to collaborate and function as a member of a team. * Must possess a strong sense of urgency. * Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. Newark DE

Membership Sales And Service, Call Center Representative

AAA Mid-Atlantic