Membership Manager

Who We ARE: When you work at the Best. Gym. Ever, you join the Best. Team. Ever. You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Combine your passion for fitness and love of people into your career at The Edge Fitness Clubs!

What We LOVE: People. Fitness. Teamwork. Fun. Changing Lives.

What You'll DO:

Team & People Management:

• Ensure your team is at prescribed functional staffing levels and that all team members are executing the full The Edge sales play which ensures success.

• Recruits, interviews, and works with the General Manager to hire new Membership Advisors into the club in partnership with Talent Acquisition team

• Ensure proper scheduling of membership advisor staff for coverage and maximum production.

• Dedicates the needed time to coach, train and develop each staff member's sales and customer service skills through practice and real play.

• Proactively identify and manage staff performance concerns and gaps on a continuous basis.

• Creates a positive and healthy workplace that fosters collaboration and constant, continual improvement.

• Ensure new members are connected to fitness services and set up for success

• Bring the company's mission statement "Member Obsessed Fitness Professionals" to life through member, guest and prospect interactions

Financial Performance:

• Hits individual and team ships, sets and guest list expectation

• Monitors the KPI's to ensure that each of your Membership Advisors achieves or exceeds our membership sales goals and objectives.

• Educates team members for full understanding of daily deliverables and monthly goals.

• Ensure that the required sales activities are being met daily and provide action plans to close any gaps. This includes self-generated leads and memberships.

Quality Control:

• Ensure that the Membership Advisors are building excitement around the tour, creating a great first impression of the club, build value on the initial training appointment, growing the guest list at expected levels, presents memberships properly & never lets an opportunity pass by.

• Coaches, teaches, and trains the advisors to develop and improve their sales and customer service skills.

• Continual training around key sales techniques (real playing TI's, club tours & membership presentation).

Communication:

• Meets with the management team daily to strategize and plan on how to achieve sales and other related budgets and expectations.

• Participates in daily and weekly staff meetings to assess performance, create a winning plan, while reinforcing team building, and how KPI's impact their performance

• Corresponds daily with the department heads about the state of the state, communicating any needs or concerns.

• Attend and actively participate in weekly sales meetings with VP of Sales and National Sales Managers.

• Conducts performance reviews of their employees with other club managers and national sales leadership