Membership Director

The SWC YMCA is seeking a Cause Driven individual to lead our membership team, and an association experiencing exceptional growth. Job Description This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.

The Member Engagement Director creates a vibrant cause-centered culture for staff, members and volunteers. The Member Engagement Director seeks every opportunity to serve and support both our internal and external members, creating meaningful relationships that promote growth and development. Qualifications Minimum Bachelors Degree or equivalent experience preferred.

Prior front desk experience with YMCA or health club preferred. Minimum 21 years of age. Demonstrated skills and experience in customer service, public relations, organizational skills, communication, and supervision.

Experience in the field of sales, customer relations and marketing. Demonstrated professionalism in both attitude and appearance. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

CPR/First Aid/AED certifications within 90 days of hire, and as required going forward. Complete Listen First training and other YMCA required trainings. Excellent problem-solving skills are required.

Essential Functions Member Experience and Retention: Perform excellent service to all members, staff, volunteers and guests. Build relationships by using names and initiating conversations with all members, staff, volunteers and guests.

Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in, and web registration. Assist Marketing in internal/external marketing strategies by modeling promotion of sales, initiatives, and goals.

Work with staff to meet goals for member acquisition and retention. Worked scheduled hours in program area, minimum 40 hours per week, modeling a commitment to excellence. Fiscal Accountability and Administration:

Checks member bank drafts, draft dates, pro-rates, joiner fees, rates, members allowed on membership, contact information and other membership details to ensure accuracy. Checks program registrations, including contact information, shirt sizes, special requests, etc. to ensure accuracy. Ensures Membership Staff continuously update contact information and photos for members and program participants.

Collects information and provides approval for memberships and scholarships, ensures timely billing, follows up on past due accounts, and processes annual renewals for membership. Prepares daily deposit and takes it to the bank when needed. Supervise and Develop Staff:

Recruits, hires, trains, develops, and directs Member Engagement staff and volunteers, as needed, and ensures that staff maintain their respective desks and have all necessary supplies. Completes Membership staff schedules and functions. Supervises staff to make sure that peak customer service satisfaction is being delivered.

Ensures staff are providing Cause Driven Tours, completing welcome calls in a timely manner, properly filling out all applications and giving customers correct answers to inquiries and concerns. Ensure staff compliance with Association requirements and standards. Ensure payroll records are accurately inputted into Daxko.

Additional Duties: Model our YMCA values through fun, positive relationship with staff and members. Seek every opportunity to encourage, motivate and thank fellow staff members for their work.

Be enthusiastic toward members and staff by learning their names and expressing an interest in t heir YMCA activities. Strive to enrich their YMCA experience by introducing them to new programs staff, members, and volunteer activities. Incorporate “Caring, Honesty, Respect and Responsibility” into all aspects of the position, to ensure YMCA values are being integrated into our culture and programs.

Maintain a consistent professional image through dress, actions, and relationships with others. Speak enthusiastically on behalf of the YMCA at given opportunities. Participate in applicable training, conferences, expos, fairs to further professional growth and promote the positive impact of our YMCA.

Cause-Driven Leadership Competencies Change Leadership: Facilitates, co-creates, and implements equitable change for the good of the organization and/or community. Engaging Community:

Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit. Philanthropy: Secures resources and support to advance the Y’s work. Volunteerism: Engages volunteers and promotes social responsibility at all levels of the organization.

Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community. Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause.

Inclusion: Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence. Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgment.

Fiscal Management: Manages the Y’s resources responsibly and sustains the Y’s nonprofit business model. Functional Expertise:

Executes superior technical skills for the role. Innovation: Creates and implements new and relevant approaches and activities that improve and expand the Y’s work and impact in the community. Developing Self & Others:

Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential. Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations. Required Certifications CPR / First Aid / AED