Membership Consultant

Position Title: Program/Membership Advisor

Requirements: Fluent in English

Proficient reading and writing skills

Special Skills: Good communication skills

Strong customer service skills

Responsibilities:

Sales

Follow the Crunch Weigh Sales Script and Enroll New Members

Upgrade current members

Activate new members

Selling Skills

Meets daily, weekly and monthly Individual Membership Goals as set forth by Management.

Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card.

Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs.

Converts telephone inquiries into club visits.

Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities.

Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join.

Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions.

Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals.

Marketing Skills

Generate a minimum of 5 contacts per inactive hour via the following: Phone, Email, Texting, Social Media (specifically LinkedIn)

Come to work prepared with a minimum of 5 pre-booked appointments for the shift.

Solicits prospective members outside the club at least 1 hour per day in the mid afternoon and scheduled in data track

Internally distributing guest passes, asking for referrals,

Follows-up on all prospects with effective telephone and mail contact to invite and inspire them to visit and join the club.

Creating 2 events in the club per month.

Member Service

Follow the three steps of service

Greet all members & their guests use their name and wish them a good workout

Exceed expectations and suggestive sell

With a smile, wish them well as they exit the club

Check Ins:

Check in all members and guests in accordance with company procedures

Ensure all members are participating in services and programs according to their level of membership

Facilitate any messages on club software at member check-in

Observes ABC screen to book kick-offs

Identify opportunities where you can promote higher level memberships and programming

Facilitate all member requests or forward to a manager, assistant manager or manager on duty

Get feedback on group fitness classes and programs we have running and provide to management

Calls members as prescribed in the Club Management System to ensure member satisfaction and usage.

Runs low usage reports, new member calls and birthday calls for the purpose of generating kickoff, referrals and fostering member usage to avoid cancellations.

Handle all cancellations requests and propose lifeline and alumni programs (saves)

Guests

Greet guests promptly and courteously

Communicate special events to members and guests

Explain membership options to guests and ask them if they would like to enroll

Ensure all first time guests are taken through a tour

Follow up with all guests

Desk Duties

Serve as a mentor and teacher to the Member Service Reps as it relates to them achieving benchmarks

Assist with Managing the Member Service Reps (scheduling, compliance, training)

Answer phones in courteous, helpful, professional manner

Master the use of the CMS system

Maintain professional disposition at all times

Schedule member services: tanning, etc.

Facilitate payment of member services in accordance with company procedures

Know club facility, services, programs and schedules

Maintain a clean and organized work area

Assist in all projects as delegated by club management

Follow all policies and procedures in the Employee Handbook

Take the initiative to learn opening and closing duties