Membership Assistant

Summary

Provides primary support to the Membership Department and Director of Sales & Marketing, as well as assists management with day- to-day activities of the Welcome Center.

Essential Duties and Responsibilities

• Compiles with company policy and procedures as established in the Employee Handbook or as demonstrated as common practice.

• Maintains confidentiality at all times and represents the company with utmost integrity and professionalism. Must present a professional appearance.

• Operates multi-line telephone system to answer incoming calls and assists caller or directs them to appropriate department.

• Provides Membership information to Realtors and prospective home buyers.

• Acts as first point of contact for realtors, prospective home buyers, Members, guests, and employees. Warmly greets all visitors to Welcome Center and determines nature of business to direct visitors to appropriate department.

• Assists in Membership tours for prospective home buyers as needed.

• Provides primary clerical support to the Membership Department and Director of Sales & Marketing, including maintaining appointment calendars, typing correspondences, sorts and routes in-coming mail and on-site deliveries.

• Assists with Broker office presentations and Realtor trade shows.

• Inputs and updates current Members' accounts and Lessor & Lessee information in both Jonas and other database systems.

• Manages leases for Membership and Property Management. Works with Realtors and HOA management companies for all required documentation.

Other Functions

This position does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested. All requirements are subject to possible modifications to reasonably accommodate individuals with a disability.

Supervisory Responsibility

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies.

• Problem Solving

• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Professionalism

• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Safety and Security

• Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

• Customer Service

• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Real estate licensure preferred.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• Computer proficiency, including MS Windows, Excel, PowerPoint, Publisher, Photo Editor, navigating the internet, use of a scanner and the ability to edit digital images using HP Photo and Imaging Director.

Certificates, Licenses, Registrations

• Valid driver's license

Other Skills and Abilities

• Excellent interpersonal skills and communication skills.

• Experience in customer relations.

• Ability to interact with a diverse group of people.

Other Qualifications

• Excellent attention to detail.

• Works well in a team environment.

• Professional appearance and demeanor.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.