Membership Assistant

Fisher Island Club Miami Beach , FL 33109

Posted 2 months ago

Job Summary:

To assist all functions of the Membership Department relating to helping existing members and any other tasks as directed by the Supervisor of Membership Services.

Primary Responsibilities:

  • Greet and help all members and guests.

  • Be familiar with all events on seasonal calendar, amenities and outlets.

  • Assist with mailings to Members.

  • Maintain office supplies.

  • Weekly office supply inventory and monthly storage room inventory.

  • Open, process, close and file Z Accounts for Member and Reciprocal Guests.

  • Maintain member files as delegated by the Membership

  • Assemble new membership enrollment kits.

  • Answer incoming telephone calls for Membership as necessary.

  • Answer the telephone "Good Morning/Afternoon, Membership, this is ____how may I help you?

  • Take messages accurately to include whom the message is for, name of caller, what the call is in reference to, date and time of the call.

  • Answer all telephone calls within three rings.

  • If on another line and the telephone rings, politely ask the person to hold while the other line is answered.

  • Transfer all lines to voicemail when leaving for the day and un-transfer lines from voice mail first thing each morning.

  • Check voice mail for messages.

  • Return calls as necessary or distribute messages to appropriate staff.

  • Be familiar with all departments on the island and management names.

  • Take messages for Membership Director including: (message will contain name/daytime telephone number).

  • Be familiar with all guest rules for both Equity and Non-Equity members.

  • Dress in business professional attire.

  • Perform additional duties as assigned.

Education/Experience:

  • High school diploma or equivalent required and some college preferred.

  • Professional with impeccable integrity and unquestionable ethical and moral standards.

  • Possess adequate written and oral communication skills.

  • Be a team player in all situations who is able to work within the organizational structure of the company and who can also comfortably take supervision.

  • Possess self-confidence and be disciplined.

  • Possess a professional personal appearance.

  • Possess high levels of energy and enthusiasm.

  • Must be able to work weekends.

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Membership Assistant

Fisher Island Club