To assist all functions of the Membership Department relating to helping existing members and any other tasks as directed by the Supervisor of Membership Services.
Greet and help all members and guests.
Be familiar with all events on seasonal calendar, amenities and outlets.
Assist with mailings to Members.
Maintain office supplies.
Weekly office supply inventory and monthly storage room inventory.
Open, process, close and file Z Accounts for Member and Reciprocal Guests.
Maintain member files as delegated by the Membership
Assemble new membership enrollment kits.
Answer incoming telephone calls for Membership as necessary.
Answer the telephone "Good Morning/Afternoon, Membership, this is ____how may I help you?
Take messages accurately to include whom the message is for, name of caller, what the call is in reference to, date and time of the call.
Answer all telephone calls within three rings.
If on another line and the telephone rings, politely ask the person to hold while the other line is answered.
Transfer all lines to voicemail when leaving for the day and un-transfer lines from voice mail first thing each morning.
Check voice mail for messages.
Return calls as necessary or distribute messages to appropriate staff.
Be familiar with all departments on the island and management names.
Take messages for Membership Director including: (message will contain name/daytime telephone number).
Be familiar with all guest rules for both Equity and Non-Equity members.
Dress in business professional attire.
Perform additional duties as assigned.
High school diploma or equivalent required and some college preferred.
Professional with impeccable integrity and unquestionable ethical and moral standards.
Possess adequate written and oral communication skills.
Be a team player in all situations who is able to work within the organizational structure of the company and who can also comfortably take supervision.
Possess self-confidence and be disciplined.
Possess a professional personal appearance.
Possess high levels of energy and enthusiasm.
Must be able to work weekends.
Fisher Island Club