Membership And Events Coordinator

Department Information

HISTORY COLORADO has a strong commitment to diversity, inclusion and cultural competency, because of that, we are continuously seeking to recruit individuals who will enhance this diversity and ultimately the effectiveness of our organization.

We believe that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. History Colorado and the State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status or any other protected status in accordance with applicable law.

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus 12 hours of vacation and 6.66 hours of sick leave a month

• Public Service Loan Forgiveness - A borrower may qualify for forgiveness by making 120 on-time payments while employed full-time in public service, if they have certain kinds of federal loans in a qualifying repayment plan

• BenefitHub state employee discount program

• Excellent work-life programs, such as flexible schedules and more.

HISTORY COLORADO has a strong commitment to diversity, inclusion and cultural competency, because of that, we are continuously seeking to recruit individuals who will enhance this diversity and ultimately the effectiveness of our organization

Description of Job

Membership and Events Coordinator

This position exists to support History Colorado's Director of Membership to acquire, retain, and upgrade members of History Colorado through cultivation, solicitation, and stewardship.

Responsibilities and duties include:

• Coordinate and execute aspects of membership events (20%)

• Follow protocol for securing members-only events on the History Colorado Center calendar (i.e. exhibit previews, exhibit last call events, Mother's Day Event, History Buff Days, open house events, etc.)

• Proactively plan programming, entertainment, operations, catering, advertising, communications, and staffing for events with the membership manager

• Track RSVPs and coordinate with other staff to ensure sufficient food, drink, programming and volunteers for events

• Create RSVP, check-in, and database processes

• Assess and evaluate each event for improvements, record data gathered in various tracking tools with membership manager

Provide excellent member service (50%)

• Answer all incoming member service phone calls

• Check voicemail throughout the day

• Politely, efficiently, and accurately provide members and donors with service by phone and email

• Stay current on History Colorado services, programs, departments, policies, pricing, benefits, and other information to effectively be of service

• Resolve member request

• Know how to sell or renew or upgrade a membership, print membership cards

• Become proficient in Membership/Fundraising database (Raiser's Edge: NXT) and Point of Sale and help resolve issues between systems

• Lead on data entry, quality control checks and reports, and resolution of database issues and errors

• Complete 100% of data entry records within one business day with 100% accuracy

• Ensure all member records are updated within 1-2 business days

• Ensure the accuracy of all records prior to sending materials

• Ensure all members are acknowledged with correct materials within 5-7 business days unless otherwise directed

Support membership acquisition, retention, stewardship, and renewal efforts (20%)

• Assist with all onsite acquisition efforts at all Point of Sale areas (admissions and membership desks, cafe, gift shop) to include sales strategies, training, promotions and offers, signage, and communications

• Assist with all direct mail and promotional campaigns

• Assist with all retention and stewardship to include assessment and development of benefits and strategies

• Represent the membership department at internal meetings and committees, as well as events and off-site promotions, as needed

• Help with thank you calls as time allows

• Other duties as assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Education: Bachelor's degree required or 3 years experience working in museums or culturals. Bachelor of Arts or Bachelor of Science degree in history, public history, communication, marketing, public relations, or related discipline preferred.

Experience: Experience working in museums, customer service, fundraising, and/or data entry and collection.

Skills and Abilities:

• Data entry and collection experience required

• Demonstrated ability to manage multiple priorities and deadlines, with extreme attention to detail

• Successful experience planning and executing projects

• Ability to investigate problems and recommend viable resolution

• Excellent critical thinking skills, organizational and time management skills

• Extremely strong interpersonal skills, particularly regarding discretion, confidentiality, patience and understanding necessary for dealing effectively with a diverse group of members, visitors, donors, co-workers, and volunteers

• Ability to work effectively with ethnic, cultural and age diverse populations

• Experience in data collection and understanding the importance of maintaining accurate and up to date information for historic, reporting, and customer service purposes

• Intuitive communication and listening skills. Strong verbal and written communication skills

• Experience in providing a high level of customer service to both external and internal constituency

• Highly motivated, self-directed, reliable and accurate in executing duties

• Positive and friendly disposition

• Experience in Raiser's Edge, or Raiser's Edge NXT, but not required

• Bi-lingual preferred but not required

Supplemental Information

Benefits: The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

A pre-employment criminal background check will be conducted as part of the selection process. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide the Human Resources Unit with an official disposition of any charges.

History Colorado is committed to anti-racism practices across its institution and outlined in these grounding virtues: (https://www.historycolorado.org/sites/default/files/media/document/2020/Anti-Racism_Grounding_Virtues.pdf (Download PDF reader) ). As such we encourage members of Black, Indigenous, People of Color (BIPOC) LGBTQ+ and differently abled communities to apply for this position.

ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete the application. To request an accommodation, please contact Abbas Montoya @ (303) 866-2136 or email abbas.montoya@state.co.us.