Member Support Specialist

Vizient Irving , TX 75061

Posted 2 weeks ago

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance now and in the future.

Summary

In this role you will manages access and provides identity management support to members via phone or email. You will provide application training to members and internal staff as necessary.

Responsibilities

  • Act as initial point of contact for and responds to member phone calls and emails; addresses and resolves issues in a timely manner.

  • Deliver step-by-step instructions to members on how to use applications and solutions in a clear, courteous, concise, and logical manner.

  • Provide product and service information by researching multiple databases for resolution.

  • Develop and maintain excellent working relationships with internal and external stakeholders (e.g., members, client executives, field teams, business partners, distributors and suppliers).

  • Maintain and update company database by inputting information from customer interactions and keeping all customer fields current.

  • Work with management team to stay updated on product knowledge and be informed of changes in company policies.

  • Track and trend customer service issue resolutions.

  • Meet and maintain achievement of team production goals.

Qualifications

  • Relevant Bachelor's degree preferred.
  • 2 or more years' experience in a customer facing role.

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

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Member Support Specialist

Vizient