Member Support Representative

Member Support Representative

Are you passionate about clean, sustainable eating? Are you enthusiastic about working in a people-first culture and committed to living the good life and eating good food while being good people? Awesome! Keep reading

Who we are

We are a nonprofit organic farmers' cooperative of over 100 Lancaster County, Pennsylvania farmers. We focus on creating healthy, high-quality foods from our highly maintained and enriched soils on our small-scale family farms. We deliver the best local organic produce, value-added products, and humanely raised and pastured animal products to retail establishments, co-ops, restaurants, and institutions.

The perks of working here

• Medical, dental, and vision coverage

• 4% match for 401(k)

• Free summer CSA (community-shared agriculture) share

• Free chef-cooked weekly lunches

• Access to employee store with discounted organic food and drink

• Being part of something that will make you feel good at the end of the day

Who you are

• You understand and support our mission, vision, brand attributes, and history.

• You have excellent communication skills, are outgoing, and enjoy interacting with people.

• Customer service and administrative experience in a fast-paced work environment are essential.

• Possess an enthusiastic and positive attitude, open to being coached and learning new things.

• Demonstrated understanding of social media marketing and promotion techniques

• Ability to be detail-oriented and thorough, with excellent follow-through

• You can set priorities and meet deadlines while accomplishing team objectives

• You possess strong computer skills, including MS Excel, Word, Access, and Outlook

• Ability to work both collaboratively and independently to achieve desired results

• Must maintain a functioning vehicle and hold a valid driver's license

What you'll be doing

• Assisting current and potential CSA shareholders as LFFC's primary contact for coop members

• Helping to build and maintain our CSA network as a vital member of the CSA outreach team

• Ethically performing all duties and responsibilities in accordance with Co-op policies.

• Providing daily customer service support to members of the CSA community through frequent communication, troubleshooting issues, and addressing questions and concerns promptly

• Performing administrative functions that support the CSA program and its members, including data entry and tracking, daily communication with CSA program members, and other administrative tasks as needed

• Keeping CSA program members informed of co-op scheduling changes, delivery issues, and other time-sensitive communications.

• Creating, editing, and maintaining customer accounts

• Supporting LFFC and CSA at outreach events as needed

This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned to ensure the team's proper operations.

Essential Functions / Tasks:

Requirements:

Physical:

Vision

Ability to read data and the computer screen.

Hearing

Hearing is required to hear customers and co-workers make requests.

Sense of Smell

The ability to smell is essential.

Gripping

Infrequently.

Lifting

Infrequently.

Stooping

Infrequently.

Squatting

Infrequently.

Push/Pull

Infrequently.

Kneeling

Infrequently.

Climbing

Infrequently.

Bending

Infrequently.

Reaching

Infrequently.

Equipment Operation

Infrequently.

Carry Objects

Frequently.

Sitting

Prolonged sitting.

Walking

Occasional walking.

Standing

Infrequently.

Work environment

Office environment.

Climate

Temperature controlled.

Mental & Psychological Demands:

Comprehension

Understands and retains directions.

Reading/Writing

Excellent reading/ writing skills.

Speaking

Communicate effectively with co-workers and customers.

Decision Making

Use advanced problem-solving techniques.

Attention to Task/Detail:

Critical Thinking Skills

Organize tasks and set priorities.

Multi-Tasking

Perform and direct multiple tasks simultaneously.

Interaction with Others:

Customer Service

Ability to interact with the public in a positive and friendly manner.

Co-workers

Ability to interact with co-workers in a positive and friendly manner.

Lancaster Farm Fresh Co-op is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.