Member Services Team Member Part-Time Job

Bj's Wholesale Club, Inc. Hyannis , MA 02601

Posted 4 weeks ago

BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we're a multibillion dollar operation with more than 200 clubs in 17 states from Maine to Florida.

While our Members know us for helping them save up to 25% off grocery prices every day, our Team Members love us for providing a supportive and engaging workplace that's committed to developing great talent.

If you're a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you. BJ's offers a fast-paced, team environment with great training opportunities and competitive salary and benefits packages to help you succeed.

MEMBER SERVICES TEAM MEMBER

Job Summary

Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling My BJs Perks. Also responsible for merchandise returns, exchanges, pick ups, and general customer services inquiries. Provides excellent and efficient member service.

Major Tasks, Responsibilities, and Key Accountabilities

  • Drives and promotes the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.

  • Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.

  • Exhibits clear understanding of all BJ's Membership options, and Co-Brand credit card.

  • Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

  • Follows tax exempt/resale membership policies in regard to the retention processes and procedures,including monitoring membership renewals and tax-exempt/resale status.

  • Resolves Member concerns in a courteous and timely manner. Escalates issues to MSS and MOD when necessary.

  • Processes BOPIC (Buy Online and Pick Up In Club) orders for members.

  • Maintains all club policies and procedures.

  • Performs other duties as assigned, including working in other departments as needed.

Qualifications

  • Prior front line/customer service or sales experience preferred.

  • Results driven with proven success in goal achievement

  • Basic math skills preferred.

  • Computer proficiency preferred.

Environmental Job Conditions

  • Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.

  • Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.

  • Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents.

BJ's Wholesale Club is committed to a policy of equal employment opportunity for all qualified team members and applicants for employment without regard to race, religion, color, sex, sexual orientation, age, ancestry, national origin, physical and/or mental disability, genetic information, atypical cellular or blood trait, marital and/or familial status, pregnancy, gender identity and expression, military or veteran status, or any other characteristics protected by applicable law.

Nearest Major Market: Cape Cod


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Part Time Key Holder

Jo-Ann Fabrics

Posted 3 days ago

VIEW JOBS 5/24/2020 12:00:00 AM 2020-08-22T00:00 SUMMARY The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business. The Key Holder will also embody characteristics and perform duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader. BRAND AMBASSADOR AND CUSTOMER SERVICE * Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs * Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location * Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor OPERATIONAL EXCELLENCE * Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision * Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail * Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency BUSINESS ACUMEN * Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events * Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand * Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management * Works with store management to identify opportunities to drive the business and increase sales/profit INSPIRATIONAL LEADER * Works closely with Store Management to identify key tasks and assists in delegating them to Team Members * Follows up to ensure tasks are completed well and in a timely manner * May act as MOD to open/close store when no member of store management is present * Collaborates with other Team Members or store management on projects in a professional manner QUALIFICATIONS * Must be 18 years or older and have a high school diploma or equivalent * 1+ years of supervisory experience in a customer centric environment * Available to work a flexible schedule, including days, evenings, weekends and holidays PHYSICAL REQUIREMENTS * Stand during an entire shift (other than normal break time) * Continuously walk around all areas of the store throughout shift * Read written instructions, reports, and other information on paper and computer screens * Orally communicate with customers and other team members on consistent basis throughout their shift * Input data on computer keyboard and handheld units * Use 2-way radios (hear incoming messages and provide verbal response) * Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor * Lift, place, and arrange items on shelves and racks * Bend down and reach above head * Climb and descend ladder * Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2lbs on a constant basis, 10lbs on a frequent basis, 10-49lbs on an occasional basis, and 50-97lbs group lifts on an infrequent basis) This position will be located at: 665 Iyannough Rd Hyannis, MA 02601-1900 JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN. Jo-Ann Fabrics Hyannis MA

Member Services Team Member Part-Time Job

Bj's Wholesale Club, Inc.