Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Member Services Supervisor

Expired Job

Life Time Fitness Fort Washington , PA 19034

Posted 3 months ago


Position Summary

The Member Services Supervisor delivers the highest quality customer service to all members and guest through professional greetings, account maintenance, and extensive knowledge of Life Time products and services. This position coaches Team Members to proactively meet the needs of members and guests through accurately answering questions. At times, the position may assist with Member cancellation requests and other various membership changes.

Job Duties and Responsibilities

  • Greets and admits members and guests into the club by scanning their membership cards and responding to messages regarding their membership account

  • Ensures team members greet and service members in a friendly and professional manner

  • Assists with supervising and assessing team members while providing constructive feedback and helping them develop excellent customer service and promotional skills

  • Balances cash drawer, reconciles membership accounts, and makes necessary corrections and voids

Position Requirements

  • High School Degree or Equivalent

  • 1+ years of customer service experience

  • Ability to stand for minimum for 4 hours at a time

  • Excellent verbal and written communication skills

  • Ability to proficiently use a computer

  • Basic mathematical skills

Preferred Requirements

  • Experience working in retail or hospitality

  • Supervising experience

","title":"Member Services Supervisor

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Member Services Manager

Life Time Fitness

Posted 6 days ago

VIEW JOBS 11/15/2018 12:00:00 AM 2019-02-13T00:00 Description As the premier brand of health and fitness, Life Time is looking for talented leaders who believe in living a healthy way of life and helping our members do the same. As an Assistant Member Services Manager, you will inspire others to live a healthy way of life by encouraging their involvement with Life Time through our best-in-class people, places and programs. In this role, you will support the Member Services Manager in providing leadership, direction, and supervision to the Member Services team. In this role, you will utilize your ability to hire, support and retain driven individuals focused on building long-term, value-based member relationships that enable achievement of acquisition and retention goals. You will also create, maintain, and execute the Member Services business plans and adjust as needed to deliver results at or above company expectations in member acquisition & retention. Assistant Member Services Managers are positive and friendly with a natural ability to assist others and provide premiere customer service. Your contagious personality leaves a lasting impression that our members gravitate toward. You'll greet members and guests alike in a friendly, professional manner while providing exceptional customer service. You'll apply your extensive knowledge of Life Time products and services to proactively meet our members' needs, efficiently answer any questions and maintain membership accounts. Duties & Responsibilities Member Experience * Sets the standard for the Member Services Department by ensuring walk-in prospective members are promptly greeted and a Membership Engagement Advisor is quickly contacted to assist them * Completes member paperwork, including address changes, new members, electronic funds transfers and payments and possibly membership change requests * Responds to member inquiries regarding Life Time programs, products, services, policies, and procedures in a professional and timely manner Sales & Promotion * Proactively promotes products, services, policies and procedures to prospective and current members * Ensures team members understand and promote all Life Time products and services Financial & Budgetary * Ensures front desk cash drawer is properly closed and balanced each day * Manages payroll at all member service desks (Front Desk, Account Services and Activity Center) * Has the ability to submit data entry and place and receive orders/needs for the club via Workday Managerial & Supervisory * Creates staffing schedules using tools that incorporate club swipe activity * Trains Member Services team members through standard operating procedures, role playing, shadowing other team members and providing ongoing and regular coaching feedback * Manages new hire needs and recruits, interviews, hires and trains new member services team members * Cross-trains with other departments * Directs and assigns projects to front desk team members Qualifications Education & Experience * High school diploma or GED * College degree in business or related field preferred * A minimum of 2 years customer service experience * A minimum of 1 year supervisory experience * Basic POS (point of sale) transaction experience Licenses / Certifications / Registrations * CPR/AED certification required within the first 30 days of hire * Successful completion of Member Services Frontline Training Benefits All Life Time Team Members receive: * Complimentary Life Time membership * Team Member discounts for Life Time products & services Additional Full Time Benefits * Medical, Dental, and Vision Plan * 401(k) Retirement Plan * Industry-leading Education and Training * Flexible Spending Account Dependent (day) Care Account Compensation * Hourly plus Bonus Opportunity Life Time Fitness Fort Washington PA

Member Services Supervisor

Expired Job

Life Time Fitness