Member Services Representative

VBA Carnegie , PA 15106

Posted 3 weeks ago

Are you looking for a dynamic position in a growing organization? Are you a people-person who thrives on cultivating new relationships over the phone and helping others? Do you want a fast-paced, team environment with room for growth? If so, VBA is looking for you.

As a full-time, Member Service Representative, you are a vital resource to our customers -- troubleshooting complex member questions, responding to member concerns and educating members on their benefit plan. For success in this position, you must have the ability to multi-task, be dependable, and possess top-notch communication skills. Additional opportunities are available as we expand our network, depending on your positive contributions and ability to adapt to change.


  • Serve as the first point of contact for member issue escalation and resolutions
  • Respond to member requests via phone, email, and fax
  • Explain the members customized benefit plan, as authorized by each individual group
  • Act as a liaison for member issues including benefit eligibility, claims questions, and customer satisfaction
  • Provide education and orientation of our website to members
  • Work with Manager of Member Services to ensure proper customer service is being delivered
  • Performs other duties of a clerical nature as assigned or required

*The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of this position.



  • WORK EXPERIENCE: at least one (1) year of full-time customer service experience; experience in a call center environment is preferred
  • Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.


  • Proficiency in written and verbal English
  • Ability to work independently with minimal supervision
  • Ability to remain calm and diffuse difficult situations
  • Ability to influence and effectively communicate with diverse personalities
  • Effective oral and written communication skills with internal and external clients
  • Strong analytical, problem solving and decision making skills
  • Effective organizational and time management skills
  • Ability to work well with all levels of management and staff while maintaining a professional and diplomatic demeanor
  • Considerable knowledge of MS Word and Excel

This is a full-time position. Days and hours of work are Monday through Friday 10:00 AM to 6:00 PM.

Membership in OPEIU Local No. 457 is required


Starting pay rate is $15.00 - $16.00, depending on experience.

Full-time, permanent VBA employees receive a comprehensive benefit package including:

  • Health, Dental, Vision, Disability, and Life Insurance Benefits
  • Paid Holidays, Vacation, Personal and Sick Days
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Amazon Overnight PartTime Warehouse Team Member (Coraopolis)

Amazon Workforce Staffing

Posted 2 weeks ago

VIEW JOBS 10/15/2020 12:00:00 AM 2021-01-13T00:00 Warehouse and Shopper Team Members Hourly pay rate: Earn $15/hr-$20/hr Location: Coraopolis, PA Pittsburgh, PA Wexford, PA Upper St Clair, PA Job opportunities vary by location. We update postings daily with open positions. Shifts: Overnight, Early Morning, Day, Evening, Weekend Immediate openings available now. Become part of the dedicated team that gets orders ready for people relying on Amazon's service. From flexible part-time roles to full-time set schedules with health care benefits, Amazon has a variety of jobs. Find the right Amazon opportunity for you today. Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need them. Find out what Amazon is doing to provide a safe environment for employees at this time on our COVID-19 FAQ page. Candidates must be 18 years or older with the ability to read and speak English for safety purposes. Reasons you'll love working here: Health and safety are a top priority with all of our roles and sites. We continue to consult with medical and health experts, and take all recommended precautions in our buildings and stores to keep people healthy. * Earn more: You can expect a competitive wage and reliable paycheck when you work for Amazon. * Career development: Many of our entry-level employees become leaders in operations, HR, and other areas. See where your Amazon journey can take you. * Benefits: Our range of benefits can include health care starting on day one, employee discounts, 401(k) savings plans, paid time off and more! Find out which benefits you'll get after you choose your role with us. * Stay active: You'll be on the move for your whole shift in our fast-paced environments. Check out what some of our employees have to say about their jobs: Amazon is hiring for the following types of roles in your area: Delivery Stations - Amazon's delivery stations are the final stop before an order heads out for delivery to the customer's door. In this active job you sort packages into delivery routes. To ensure we meet customer-promised delivery times, shift times will vary. Depending on your location, you'll work a set schedule with hours that range between full-time and part-time. DELIVERY STATIONS (Heavy Bulky) - This is the final stop for larger items, like large screen TVs, furniture, and refrigerators, before they head out for delivery to the customers' doors. In this active job, you will sort our heavier and bulkier packages into delivery routes. Our teams work overnight shifts to meet customer-promised delivery times during the day. You'll work up to 19 hours per week on the days you choose. Flexible hours, a reliable pay rate, and no surprises! Earn 5$/hr surge on specific days WHOLE FOODS SHOPPERS - Prime Now offers shopping services from Whole Foods Market, so customers can order online and have items delivered in under two hours. As a Shopper, you'll work in a grocery store setting at Whole Foods, locating and carefully selecting items and packaging them for delivery. If you need flexibility in your schedule, this job allows you to choose from available shifts each week to create your own. Flexible hours, a reliable pay rate, and no surprises! Basic qualifications: * High school or equivalent diploma Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Amazon Workforce Staffing Carnegie PA

Member Services Representative