Member Services Representative

Skyone Federal Credit Union Hawthorne , CA 90250

Posted 2 months ago

We are seeking a dynamic Member Services Representative to join our team! This person will assist in building valued financial relationships with our members by consistently delivering a high-level member experience by providing meaningful financial solutions tailored to our members' needs.

This position is responsible for:

  • Answering all incoming calls in a professional, timely, and courteous manner. Following established standards and guidelines for excellent member relations and efficiency.

  • Supporting business development efforts by performing outbound telemarketing calls and provides frontline coverage at the branches and call center.

  • Consistently meeting the Credit Union's service standards while processing transactions, updating accounts, taking in new loan applications, and providing other financial services.

  • Utilizing account information to ask pertinent questions to assess the member's financial needs to offer the best products and services to cross-sell.

  • Ensuring that member inquiries/complaints are effectively researched and resolved in a timely, accurate, and professional manner.

  • Consistently achieving target levels of sales goals and member services performance standards and training requirements.

Qualifications

  • Minimum of one-year experience in a financial institution, preferably a branch environment.

  • Strong cross-selling and telemarketing skills

  • Excellent member service and telephone communication skills.

  • Strong knowledge and understanding of financial products and services.

  • Windows, Word, Excel and Internet proficiency.

  • A high degree of confidentiality.

Why SkyOne is a great place to work

We're in the business of people helping people. While our work is providing banking services to those responsible for transporting America safely through the skies, our mission is providing them and their family members financial peace of mind.

We understand that it's our employees that make us great, and we treat them as our greatest asset, with comprehensive and competitive compensation and benefits package that include:

  • Health, dental, and vision plans to take care of you and your family's healthcare needs.

  • 401(k) plan to help you plan for retirement.

  • Life insurance to protect your loved ones in case of the unexpected.

  • An Education Reimbursement Program to help you achieve your personal development goals.

  • A generous Paid Time Off (PTO) Plan because you deserve a vacation for your hard work!

  • Paid holidays so you can celebrate our nation's holidays just as our members would.

  • An Employee Financial Benefits Program designed to improve your financial life and prepare you to meet the needs of our members more effectively.

If you are looking for a place to build a long-term, meaningful career, we're the right place for you. Simply click on the link to apply online.

We are proud to be an Equal Opportunity Employer.


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Member Services Representative

Skyone Federal Credit Union