Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Member Services Representative

Expired Job

Planet Fitness Lakeland , FL 33809

Posted 2 months ago

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member's accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club.


  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occassionally lift up to 50 lbs.

  • Will occasionally encounter toxic chemicals during shift.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Outside Sales Representative

Lamar Advertising Company

Posted 1 week ago

VIEW JOBS 12/5/2018 12:00:00 AM 2019-03-05T00:00 Position Purpose: The purpose of the Outside Sales Representative (i.e. Sales Account Executive) is to meet and exceed sales objectives in the assigned territory by promoting and selling outdoor advertising to qualified advertisers. An Outside Sales Representative is expected to use professional sales techniques, build relationships, and develop long term advertising relationships that grow Lamar advertising sales. Essential Functions and Responsibilities: Major Activities * Meet and exceed sales targets, make at least 10 sales calls per day of which 2 calls are new business * Target every business within their assigned territory/account list, visit each established Lamar client and our competitor's client at least once per month, identify potential growth areas and open new accounts, increase Lamar's market share, sell all products - Posters, Bulletins and Transit (where applicable) Become proficient in the use of Lamar computer tools to locate co-op prospects, follow-up on hot leads, prepare proposals and research * Prepare written presentations, reports and proposals, become an active team member of Lamar, become an active member of the advertising community * Develop presentation skills utilizing computer tools and present to clients on a regular basis, maintain accounts receivable, continually develop new product knowledge and acquire better selling skills * Keep abreast of competition, particularly newspaper, radio, TV, cable and yellow pages * Actively participate in sale meetings, regional meetings, seminars and trade shows Self-Organization * Plan each day, week and month before the month starts, plan each call * Maintain a professional sales appearance * Use sales tools, complete daily planner/sales program after each call and at the end of the day * Maintain organized up-to-date records of clients and sales activity * Insure your automobile has a neat and professional appearance. Time Management * Minimize travel time, maximize time in the field with clients * Use the Lamar Sales Support Center and the Multi Market Coordinators to sell multi Lamar markets, cluster your accounts to work them geographically and manage your time effectively. Administrative * Maintain client profiles, be prepared to submit daily planners/call reports, sales plans, forecasts and expense reports on a timely basis * Follow-up on all client production orders and insure campaigns begin and end as the client requested. If any problems exist, AE will communicate immediately with the client and manager to find a solution * Agree to check lights, etc. on a regular basis when called upon * Use Lamar technology to save time * Analyze and monitor personal sales data and reports * Operate within your expense budget KNOWLEDGE, SKILLS, AND ABILITY REQUIREMENTS - Ability to make oral presentations to provide information or explain policies and procedures * Skill in speaking with persons of various social, cultural, economic, and educational backgrounds * Working knowledge of personal computers, including Microsoft Office Suite * Ability to explain the outdoor advertising business to customers and account executives from installation and product standpoints * Skill in writing grammatically correct routine business correspondence * Ability to perform effectively under fluctuating workloads * Skill in selling or promoting outdoor advertisements * Skill in establishing rapport and gaining the trust of others * Ability to establish and maintain cooperative working relationships * Ability to meet a sales quota * Working knowledge of general sales techniques * Ability to cold call businesses * Ability to be intrinsically motivated to succeed and withstand rejection * Skill in working independently and following through on assignments with minimal direction EDUCATION AND EXPERIENCE REQUIREMENTS - High school diploma or equivalent * Current and valid driver's license * College degree preferred * Previous sales experience required PHYSICAL DEMANDS AND WORK ENVIRONMENT - The primary work environment for this position is a combination of an office environment and work in the field making sales calls and servicing existing accounts * The physical demands for this position include light lifting, seeing (with a focus on reading, color distinction, acuity, depth perception, and peripheral vision), sitting less than 50% of the time, standing, talking, turning, and walking * Nights spent away from home traveling are less than 10% ADDITIONAL INFORMATION First year earning potential for our newly hired Outside Sales Representative is usually around $50,000 - $80,000 / year, dependent on experience and selling ability. We do not cap commissions, so earning potential is unlimited in subsequent years as you grow your book of business! We also provide monthly auto and cell allowances for work-related expenses. Growth potential into management is possible in this role! JobIDSales Lamar Advertising Company Lakeland FL

Member Services Representative

Expired Job

Planet Fitness