Member Services Representative

Planet Fitness Newburyport , MA 01950

Posted 1 week ago

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions, correctly go through info call scripts.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours and properly present membership rates.

  • Facilitate needed updates to member's accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club.

  • Complete daily cleaning tasks within first hour of your shift

  • Help complete priority cleaning list each day

  • Complete walk-arounds and bathroom checks every 20 minutes

  • Help complete any special cleaning projects per Club Manager

  • Keep tour % at or above 60%

  • Keep PE@PF % at or above 60%

  • Always wear PF shirt and nametag

  • Enforcing all Planet Fitness member rules and policies

  • Following all Planet Fitness staff member policies and procedures


  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occasionally lift up to 50 lbs.

  • Will occasionally encounter toxic chemicals during shift.

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Member Services Representative

Planet Fitness