Member Services Representative - Part Time

Planet Fitness Stratham , NH 03885

Posted 3 months ago

Our Job Opening:

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Some of your responsibilities will include:

  • Customer Service/Front Desk Activities:

  • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.

  • Respond to member questions and concerns in a timely and professional manner.

  • Conduct beverage or merchandise purchases on the point of sale system.

  • Member Accounts:

  • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

  • Club Cleanliness and Maintenance:

  • Go above and beyond to keep the front desk area and lobby clean and orderly.

  • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.

  • Regular cleaning of all exercise equipment and tanning beds.

  • Regular restroom and wet area cleaning and stocking.

Qualifications:

  • 6-12 months of Customer Service experience is preferred.

  • High school diploma/GED equivalent required.

  • Must be 18 years of age or older.

  • Basic computer proficiency with an eye for accuracy.

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

Physical Demands/Requirements:

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to lift up to 75 lbs.

  • Will occasionally encounter toxic chemicals during shift.

Why you should join Planet Fitness!

  • Contribute to changing people's lives every day by helping us create a healthier Planet!
  • Work hard and play hard with an amazing group of talented, dynamic professionals!
  • Free Black Card Membership.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Manager Full Time

Planet Fitness

Posted 1 week ago

VIEW JOBS 10/9/2019 12:00:00 AM 2020-01-07T00:00 Our Job Opening: We are searching for an Assistant Manager to join our team! As a key member of our staff, you will be responsible for assisting the oversight of club operations to ensure an exceptional "Judgement Free" member experience! You will assist in the hiring and training process for all club employees and will be accountable for leading the team in a positive, motivating manner with a continuous focus on employee development. You will also be responsible for ensuring a financially successful club. Some of your responsibilities will include: * Staff Management: * Create staffing schedules with the assurance that all shifts are regularly covered. * Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service. * Administer and process all weekly/bi-weekly employee payroll. * Prepare and submit all HR related forms in a timely manner. * Resolve employee issues or concerns in a professional manner. * Manage disciplinary/termination activities. * Provide backup support for any employee who is absent. * Customer Service/Front Desk Activities: * Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed! * Answer phones in a friendly manner and assist callers with a variety of questions. * Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests. * Respond to member questions and concerns in a timely and professional manner. * Conduct beverage or merchandise purchases on the point of sale system. * Member Accounts: * Utilize POS system to assist with new membership cards, change of address and billing or payment questions. * Authorize expenditures and refunds. * Club Cleanliness and Maintenance: * Keep the front desk area and lobby clean and orderly. * Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights. * Regular cleaning of all exercise equipment and tanning beds. * Ensure restrooms are clean, stocked and clutter free by creating and following routine cleaning schedule. * Oversee the safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Facilities Maintenance team in a timely manner. * Miscellaneous: * Make daily bank deposits. * Oversee the ordering of club supplies using specific budget based on club requirements. * Track Key Performance Indicators such as guest counts, cancels, info calls (weekly, monthly, annually). * Manage marketing efforts by ensure that staff is aware and trained on all marketing promotions. Qualifications: * 1 year of customer service experience is preferred, preferably in the fitness industry. * High school diploma/GED equivalent required. * Must be 18 years of age or older. * Current CPR Certification required. * Basic computer proficiency (Microsoft office Suite). * Superior problem solving skills. * Exceptional leadership and diplomacy skills. * A passion for health and fitness. Physical Demands/Requirements: * Continual standing and walking during shift. * Continual talking in person or on the phone during shift. * Must be able to lift up to 75 lbs. * Will occasionally encounter toxic chemicals during shift. Why you should join Planet Fitness! * Contribute to changing people's lives every day by helping us create a healthier Planet! * Work hard and play hard with an amazing group of talented, dynamic professionals! Want more reasons? * Medical and Dental Insurance * Vacation/Sick Time/Holiday Pay * Free Black Card Membership * 401(K) and Roth Retirement Savings Plans * Healthcare and Dependent Care Flexible Spending Accounts * Term Life Insurance Planet Fitness Stratham NH

Member Services Representative - Part Time

Planet Fitness