Member Services Representative Part Time

Planet Fitness Cedartown , GA 30125

Posted 2 months ago

Please, no phone calls. We will review applications and if we feel as though your application meets our qualifications we will reach out to you to schedule an interview. Thank You

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member's accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occassionally lift up to 50 lbs.

  • Will occasionally encounter toxic chemicals during shift.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
PartTime Customer Service Representative

Aaron's, Inc

Posted 4 weeks ago

VIEW JOBS 11/14/2018 12:00:00 AM 2019-02-12T00:00 Part-Time Customer Service Representative Job ID C0602BT Date posted 11/13/2018 Address: 752 N MAIN ST STE 1 CEDARTOWN Georgia 30125 APPLY NOW Description: We are Aaron's - an industry leader in the sales and lease-to-own retailer known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – It is a career with purpose. Aaron's Part-Time Customer Service Representatives drive sales by providing a welcoming, supportive customer experience unmatched in our industry. They help bring our customers one-step closer to their goals of ownership and are critical to the success of our stores. As a Part-Time Customer Service Representative, you will support in-store, telephone, and direct marketing sales, assist with merchandising, and process renewal payments. Skills for Success Part-Time Customer Service Representatives thrive in a fast-paced environment and are positive and professional problem-solvers motivated to do whatever it takes to help our customers achieve their goals. Part-time Customer Service Representatives can connect and relate well to people, listen attentively, explain things simply and easily. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work * Assist customers on the showroom floor * Accept and process customer payments * Direct customer opportunities to the Sales Manager as it relates to service and sales * Maintain the appearance and organization of the customer transaction counter * Assist in the maintenance of the showroom including but not limited to cleaning, organizing, and organizing merchandise * Maintain regular mailing campaign to drive revenue and partner with sales manager on sales campaigns * Input customer information for new lease agreements purposes * Update customer information and account statuses * Answer incoming phone calls and route to the appropriate team member * Meet and exceed daily, weekly and monthly sales goals * Process order forms and references * File and maintain customer folders and customer files * Any other reasonable duties requested by management Requirements * At least 18 years old * Ability to work schedule of hours varying from 8 am to 9 pm * High School diploma or equivalent preferred * Strong organizational and communication, both verbal and interpersonal skills * High energy with the ability to effectively perform all functions of the store and multitasking effectively * Ability to assist with lifting up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly * General product knowledge preferred * Maintain a professional appearance * Proficient computer skills and telephone etiquette * Strong sales skills in person and via telephone * Uphold the Aaron's Brand and protect company assets * High level of energy in the workplace Rewards Team members enjoy access to career training and advancement opportunities, and rewarded with competitive compensation, which includes: * 401(k) plan About Aaron's At Aaron's we provide sales and lease-to-ownership specialty items relating to furniture, consumer electronics, home appliances, and accessories through its more than 1,800 Company-operated and franchised stores. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career – our ability to influence people's lives. We help people "OWN IT", and if you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today. Aaron's is committed to creating a diverse work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, military duty, gender expression, genetic information, or any other protected class. Click here for a Realistic Job Preview! Aaron's is an Equal Opportunity Employer. Aaron's, Inc Cedartown GA

Member Services Representative Part Time

Planet Fitness