Member Services Representative - Full Time

Planet Fitness Lee , NH 03861

Posted 2 months ago

Our Job Opening:

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Some of your responsibilities will include:

  • Customer Service/Front Desk Activities:

  • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.

  • Respond to member questions and concerns in a timely and professional manner.

  • Conduct beverage or merchandise purchases on the point of sale system.

  • Member Accounts:

  • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

  • Club Cleanliness and Maintenance:

  • Go above and beyond to keep the front desk area and lobby clean and orderly.

  • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.

  • Regular cleaning of all exercise equipment and tanning beds.

  • Regular restroom and wet area cleaning and stocking.

Qualifications:

  • 6-12 months of Customer Service experience is preferred.

  • High school diploma/GED equivalent required.

  • Must be 18 years of age or older.

  • Basic computer proficiency with an eye for accuracy.

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

Physical Demands/Requirements:

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to lift up to 75 lbs.

  • Will occasionally encounter toxic chemicals during shift.

Why you should join Planet Fitness!

  • Contribute to changing people's lives every day by helping us create a healthier Planet!
  • Work hard and play hard with an amazing group of talented, dynamic professionals!

Want more reasons?

  • Medical and Dental Insurance

  • Vacation/Sick Time/Holiday Pay

  • Free Black Card Membership

  • 401(K) and Roth Retirement Savings Plans

  • Healthcare and Dependent Care Flexible Spending Accounts

  • Term Life Insurance

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Member Services Representative - Full Time

Planet Fitness