Member Services Representative, Full Time Front Desk Employee 2Pm -10Pm Mon-Fri

Planet Fitness Farmers Branch , TX 75234

Posted 2 weeks ago

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member's accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club.


  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occassionally lift up to 50 lbs.

  • Will occasionally encounter toxic chemicals during shift.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Part Time Front Desk Associate

Dallas Stars Foundation

Posted 2 weeks ago

VIEW JOBS 10/31/2018 12:00:00 AM 2019-01-29T00:00 JOB SUMMARY: Front Desk Associates are responsible for the front desk of the StarCenter. They are in charge of rental skates, billing guests, processing registrations, and collecting payment. ESSENTIAL FUNCTIONS: * Greet and welcome each customer and provide excellent customer service * Become familiar with and have a working knowledge of all in-house programs: Adult and Youth Hockey, Academy Programs, Figure Skating, Birthday Parties, Grassroot Programs, Public Skate, and Open Hockey sessions * Provide information on facility, entertainment, and enforce facility rules and regulations * Enroll customers into MaxGalaxy for Hockey Leagues, Academy Programs, Grassroot Programs, and Public Programming sessions * Collect payment for programs and registrations * Perform routine clerical duties including: answering phones, transferring calls, data entry, and making copies * Monitor the ice for rouge play * Must maintain the appearance of the front desk in a clean and orderly manner * Embrace the SC-Farmers Branch Mission Statement * May be required to perform opening and closing duties * Handle all customer complaints in a calm manner and communicate to the appropriate manager the nature of the complaint * Assist Front Desk Manager and Facility General Manger with administrative and operationally based assignments QUALIFICATIONS: * Customer service oriented, preferably with previous customer service and cash handling experience * Team Player * Reliable * Must be able to read and understand written instruction Physical Demands and Working Environment: While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office environment, with noise levels usually moderate. * This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties will be assigned as needed. DSE Hockey Centers, LP is an Equal Opportunity Employer Dallas Stars Foundation Farmers Branch TX

Member Services Representative, Full Time Front Desk Employee 2Pm -10Pm Mon-Fri

Planet Fitness