Member Services Representative

Crunch Ann Arbor & Ypsilanti are looking for Membership Service Representatives to join our growing team!

Would you like to join one of the fastest-growing fitness franchises in the world? With over 400 locations in the U.S. and internationally, Crunch Fitness is a leader in making reaching your fitness goals possible! If you're passionate about helping others get life-changing results, we're looking for you!

Core Job Responsibilities

Make reaching fitness goals achievable (and fun!) by assisting members with selecting the right membership for their specific fitness goals, and then supporting those members the best way we can through exceptional customer service & account management.

Advising potential members on the right membership type for them & helping them get started at Crunch.

Ensuring that all members have access to a highly trained and professional fitness staff through the CrunchOne KickOff.

Being a subject matter expert on all things Crunch for proper policy advisement.

Helping members navigate baseline billing/membership questions & keeping all member information up to date/current.

Strategizing ways to engage & serve the member base by driving awareness around the different services that we offer.

Maintaining club cleanliness through consistent efforts directed at general tidiness, maintenance & upkeep.

Work Place Perks

Here at Crunch, it's not just about what you can do for us, but it's about what we can do for you! We recognize that the greatest way to serve our community in health and fitness is through ensuring that our team can lead by example. That's why when you work here, you get:

FREE Peak Results Membership.

We Pay to Get You Certified Through NASM (Accredited by the NCCA)!

FREE Continuing Education Credits.

Gain Relevant Industry Experience While Attending School!

Mentorship from a Professional Leadership Team with a Combined 30+ Years in the Industry.

Education Level

High School Diploma or GED required.

Prior experience working at a franchised gym is preferred but not required.

Physical Requirements:

Regularly required to demonstrate or explain proper physical fitness activities, techniques, and procedures. Regularly required to lift up to 50 pounds.