Member Services Representative - Association

Do you get energized by engaging with passionate people? We here at the National Association of Colleges and Employers (NACE) are a progressive, mission-driven organization that connects thousands of colleges and businesses to thought leadership and resources supporting the college-to-career experience. We are seeking a Member Services Representative to educate, engage, and provide excellent sales support to our current and prospective members across the country.

This role is fully remote - as such, you'll have the ability to work from almost anywhere, though preference will be given to those in the eastern or central time zones.

What you'll do

Reporting to and working closely with our Member Services Manager, you will be an integral part of the membership department as you provide customer service & sales support to current and prospective NACE members. Day to day, you will:

• Monitor membership email inboxes and webchat system, and respond to member and prospect inquiries via phone, email, & web chat with a customized and professional approach

• Perform outreach and sales calls for new, current, lapsed, and prospective members and recommend NACE products & services that meet their individual needs

• Engage in active follow-up communication to ensure the conversion of prospect into members and process sales transactions

• Deliver virtual member benefits overviews for individuals and organizations

• Perform data entry and verification of member and organizational records in our membership database, including changes to member status, company profile checks, invoice creation, transaction updates, and on-demand receipts.

• Test and provide new feedback on new features & processes within our website and database

What you need to thrive in this role

• 1-3 years' experience in customer service, sales, and/or membership services; Experience working with associations or nonprofits strongly preferred.

• Proficiency in Microsoft Office applications, CRM systems, member databases, and virtual meeting tools is helpful and preferred

• You are an outgoing people person with a customer-focused mindset. You are adaptable, detail-oriented, and self-motivated to prioritize your time independently and successfully meet deadlines

• Well-rounded and effective in all forms of communication: listening, presentation, verbal & written communication (comfort in speaking to existing and potential members over the phone is a must!)

• Ability to work independently in a remote setting while collaborating effectively within a team

• Ability to travel for NACE Conference & Expo and staff retreats

About NACE

The National Association of Colleges and Employers (NACE) values robust and substantive learning experiences for the profession and NACE members. We are committed to making a difference in the lives of the members we serve and the populations that are directly impacted by our members' work. Our members are responsible for the career development of college students on their campuses and the hiring of the next generation of the workforce. It is critically important to the future of the profession that our members understand and engage in leading practices effectively; and we are dedicated to supporting the education and professional development interests and needs of our members.

What We Offer You

NACE employees receive a competitive salary and enjoy a work environment that values collaboration, innovation, and excellence. Additionally, employees receive an extremely robust benefits package, including:

• Hourly pay of $21 - $23/hr

• Generous paid time off and vacation time

• Paid holidays -these include MLK Jr. Day, Juneteenth, and the week between Christmas and New Year's

• 401(k) plan

• Generous medical, dental, and vision plan (no premium for employee-only coverage and extremely reasonable rates for family coverage)

• Company provided short-term and long-term disability

• Company provided life insurance equal to two times annual salary

I'm interested! How do I get started?

Apply to: https://app.jobvite.com/j?aj=ouLwufwZ&s=myHRpartner

Is this the job for you? If not, feel free to share this link with someone who might be interested.

Our hiring management partner is myHR Partner. myHR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization.

Thank you for considering us as a potential employer!

NACE believes in a world that is inclusive in approach and where equal opportunities and equitable outcomes exist for all. The NACE community is committed to developing and supporting a robustly diverse, equitable, and inclusive community, where all members create and feel a sense of belonging. Through our collective deliberate efforts, NACE provides a basis for social justice. As the voice of professionals focused on the development and employment of the college-educated, it is critical for NACE to be explicit in the expression of our collective drive toward these ideals. As an equal-opportunity employer, we stay true to that by ensuring that our place can be anyone's place.