Member Services Rep - Part Time - Mornings

Planet Fitness Defiance , OH 43512

Posted 2 weeks ago

We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Some of your responsibilities will include:

Customer Service/Front Desk Activities:

  • Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.

  • Respond to member questions and concerns in a timely and professional manner.

  • Conduct beverage or merchandise purchases on the point to sale system.

  • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance:

  • Go above and beyond to keep the front desk area and lobby clean and orderly.

  • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.

  • Regular cleaning of all exercise equipment and tanning beds.

  • Regular restroom and wet area cleaning and stocking.

Qualifications & Requirements:

  • Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.

  • Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.

  • Prior Customer Service experience preferred

  • Must be 18 years of age or older.

  • High School diploma/GED equivalent required.

  • Upbeat, positive and professional attitude

  • Punctuality and reliability are a must.

  • Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.

Physical Demands/Requirements:

  • Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.

  • Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).

  • Ability to talk continually in person or on the phone during shift.

  • Maintain physical ability to administer CPR in the event of medical emergency.

  • Ability to see in normal visual range with or without correction.

  • Ability to hear in the normal audio range with or without correction.

Why you should join Planet Fitness?

  • Contribute to changing people's lives every day by helping us create a healthier Planet!
  • Work alongside an amazing group of talented, dynamic professionals!

Want more reasons?

  • Medical, Dental, Vision Insurance

  • PTO Paid Time Off

  • Free Black Card Membership

  • 401(K) and Roth Retirement Savings Plans

  • Healthcare and Dependent Care Flexible Spending Accounts

  • STD, LTD, Term Life Insurance and other benefits

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Member Services Rep - Part Time - Mornings

Planet Fitness