Southwest Airlines Federal Credit Union Dallas , TX 75201
Posted 1 week ago
Southwest Airlines Federal Credit Union, a world class financial institution, is looking for a Member Services Officer for our Dallas Branch located at our corporate office near Love Field Airport.
The Benefits of Working Here:
We work hard to ensure that our employees work in an environment of respect, trust and fun! We are committed to helping our employees stay healthy, feel secure, grow and development, and maintain a work/life balance through our comprehensive benefit programs:
FREE health insurance
FREE dental insurance
FREE vision insurance
FREE life insurance
FREE short-term and long-term disability
FREE employee checking account
Paid Time Off up to 3 weeks per year
13 Paid Holidays (2 ½ weeks of more paid time off!)
Flexible Spending Accounts
401(k) plans with employer match
Company funded retirement pension plan
Tuition reimbursement
Casual dress code, every day!
Ongoing training through classroom and online formats
Employee recognition programs
Employee committees that promote culture, fun and wellness
Monthly company-wide activities for our employees, like Baseball Day, Chocolate Chip Day, Summer Luau, Say Something Nice Day, Biggest Loser, and a Step Challenge
Position Summary:
You are the voice of SWACU! We are looking for a professional-minded candidate to assist our members through inbound calls with their account and loan needs. You will be utilizing your top-notch, quality, member service skills, building relationships, and following SWACUs policies and procedures with every interaction. When helping members in Member Services, you must be able to multitask, stay focused and organized, and work efficiently in a fun, fast-paced environment, while ensuring the members needs are met. In addition to salary, opportunities for incentives include excellent attendance, meeting call center abandon rate, adherence goals, and meeting personal sales goals.
The Member Services Officer is responsible for:
Opening, closing, and maintaining member accounts
Referring loan products
Assisting members with bookkeeping and checking accounts issues.
Educating members on applicable products to enhance their banking experience
Actively marketing and cross-selling current and new products and services of the credit union.
Resetting mobile application and website logins
Helping with bill payer questions and troubleshooting basic website issues
Minimum requirements:
Great attitude and enthusiasm!
Understand the benefits of a Credit Union
Have a comprehensive knowledge of using a computer, familiar with Call Center Software, Microsoft Outlook, Excel, Word, and Teams
Clear written and verbal communication while maintaining professional, courteous, and friendly service to our members and co-workers
Interpersonal skills to effectively suggest new products and services to our members
Ability to multi-task and maintain organization and efficiency in a fast-paced environment
Ability to troubleshoot, take ownership, problem-solve, and follow-through
High School diploma or equivalent
One to three years of experience in a Call Center environment
One to three years of financial experience
All qualified candidates must pass a credit and background check
Pay: DOE
Schedule:
Monday -Friday
8:15-5:15pm
Work Location:
243 Shorecrest Drive, Dallas, TX 75235
Company Overview:
Southwest Airlines Federal Credit Union provides a complete array of financial services for all employees and families of Southwest Airlines and over 200 more companies across the United States. Since our inception, we have continued to maintain a rapid pace of growth throughout our four branches in TX and AZ! We now serve over 50,000 members nationwide and were still growing! Our members enjoy the most elite financial services and the best member service around! Learn more about us on our website:
Southwest Airlines Federal Credit Union