Member Services Manager

Life Time Fitness Rockville , MD 20850

Posted 2 months ago

Description

Position Summary

The Member Services Manager leads, coaches, and develops the Member Services team. The position hires, supports and retains driven individuals focused on building long-term, value-based member relationships that enable achievement of acquisition and retention goals. The position also creates, maintains, and executes the Member Services business plans and adjusts as needed to deliver results at or above company expectations in member acquisition & retention. This position builds relationships with fellow leaders to ensure execution of retention related activities.

Job Duties and Responsibilities

  • Develops, leads and effectively executes strategies to support the service profit chain

  • Responsible for achieving or exceeding monthly and annual department budget, retention goal, and KPI's

  • Manages the hiring process of new Team Members including recruiting, interviewing, training, and providing performance feedback as needed

  • Facilitates department meetings, team member engagement and team member support

  • Engages with fellow club leadership to drive optimal team member and member retention

  • Interacts with members to obtain feedback on quality of product, service levels and overall satisfaction

Position Requirements

  • High School Diploma or Equivalent
  • 3+ years of managerial experience
  • 3+ years of customer service experience
  • 3+ years of experience of achieiving budget goals
  • CPR/AED certification required within the first 30 days of hire

Preferred Requirements

  • Bachelors Degree in a related field

  • Experience being a leader of leaders

  • Highly effective written and verbal communication skills

  • Experience working in a high-energy and fast-paced enviornment

  • Experience with Microsoft Dynamics CRM and Microsoft Office Suite

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Accountant Government Contracting Outsourced Accounting Services

Aronson LLC

Posted 3 days ago

VIEW JOBS 1/19/2019 12:00:00 AM 2019-04-19T00:00 Aronson LLC provides a comprehensive platform of assurance, tax, and consulting solutions to today's most active industry sectors and successful individuals. For more than 50 years, we have purposefully expanded our service offerings and deepened our industry specialties to better serve the needs of our clients, people, and community. From startup to exit, we help our clients maximize opportunity, minimize risk, and unlock their full potential. Aronson, the largest independently owned public accounting firm based in the DC Metro Area, is growing organically, and we are looking for individuals who want to make an immediate and substantial impact on the future of our firm. We have an award winning culture, and have been ranked for eight consecutive years as one of the "Best Places to Work" in the Washington DC Metro Area. We have been recognized as experts in the industries and markets we serve, and acknowledged as an employer that offers its team members a voice. In 2018, our team members rated us the #1 Public Accounting Firm in the Washington DC Metro Area (Washington Business Journal) and as a "Top Workplace" by the Washington Post. Aronson is an AICPA major firm with a national and international reach, coupled with a local, personalized feel benefiting our team members and clients. Aronson LLC is seeking to hire a Senior Accountant on our Consulting Team who provides value-add outsourced accounting services to small and medium sized businesses across the government contracting, technology, and not for profit industries. Responsibilities: * Areas of responsibility include reviewing, recording and processing of all client transactions and production of monthly financial package * Preparation of account reconciliations and financial statement packages * Responsible for billing process * Provide support, review or guidance as needed for payroll and accounts payable processes. * Provide mentoring and training to staff consultants * Provide training and consulting to clients * Work as part of a team to provide monthly accounting services for our clients * Ensure timely communication as to project status both internally and externally * Balance multiple engagements with varying deadlines Requirements: * Accounting degree * Software experience desired – Quickbooks, Unanet, CostPoint, Great Plains, NetSuite, etc. * Excellent time management and organization skills * Experience in government contract accounting is required * Desire to provide excellent customer service. * Good written and verbal communication skills Qualified candidates must be eligible to work for any employer in the United States * Aronson is proud to be an equal opportunity employer Aronson LLC Rockville MD

Member Services Manager

Life Time Fitness