Member Services Manager

Life Time Fitness Houston , TX 77020

Posted 4 weeks ago

Description

Position Summary

The Member Services Manager leads, coaches, and develops the Member Services team. The position hires, supports and retains driven individuals focused on building long-term, value-based member relationships that enable achievement of acquisition and retention goals. The position also creates, maintains, and executes the Member Services business plans and adjusts as needed to deliver results at or above company expectations in member acquisition & retention. This position builds relationships with fellow leaders to ensure execution of retention related activities.

Job Duties and Responsibilities

  • Develops, leads and effectively executes strategies to support the service profit chain

  • Responsible for achieving or exceeding monthly and annual department budget, retention goal, and KPI's

  • Manages the hiring process of new Team Members including recruiting, interviewing, training, and providing performance feedback as needed

  • Facilitates department meetings, team member engagement and team member support

  • Engages with fellow club leadership to drive optimal team member and member retention

  • Interacts with members to obtain feedback on quality of product, service levels and overall satisfaction

Position Requirements

  • High School Diploma or Equivalent
  • 3+ years of managerial experience
  • 3+ years of customer service experience
  • 3+ years of experience of achieiving budget goals
  • CPR/AED certification required within the first 30 days of hire

Preferred Requirements

  • Bachelors Degree in a related field

  • Experience being a leader of leaders

  • Highly effective written and verbal communication skills

  • Experience working in a high-energy and fast-paced enviornment

  • Experience with Microsoft Dynamics CRM and Microsoft Office Suite

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Member Services Manager

Life Time Fitness

Posted 2 weeks ago

VIEW JOBS 10/31/2018 12:00:00 AM 2019-01-29T00:00 Description Position Summary The Member Services Assistant Manager leads, coaches, and develops the Member Services team. The position assists with the hiring process, supporting and retaining driven individuals. The position focuses on building long-term, value-based member relationships that enable achievement of acquisition and retention goals. This position also creates, maintains, and executes the Member Services business plans and adjusts as needed to deliver results at or above company expectations in member acquisition & retention. The Assistant Manager also builds relationships with members. Job Duties and Responsibilities * Greets and admits members into the club by scanning their membership cards and responding to messages regarding their membership account as well as setting the standard for the Member Services department by ensuring all guests are promptly greeted and checked in appropriately * Evaluates and assists with managing the new hire needs and recruits, interviews, hires and provides ongoing training for new member services team members * Trains Member Services team members through standard operating procedures, role playing, shadowing other team members and providing ongoing and regular coaching feedback * Ensures front desk cash drawer is properly closed and balanced each day * Processes member paperwork, enters sales transactions at POS, including program, service and product payments and monthly dues * Manages payroll at all member service desks (Front Desk, Account Services and Activity Center) * Creates staffing schedules using tools that incorporate club swipe activity Position Requirements * High School Degree or Equivalent * 2+ years of customer service experience * 1+ years of supervisory experience * Basic POS (point of sale) transaction experience * Ability to proficiently use a computer * Successful completion of Member Services Trainings within 60 days of hire * Excellent verbal and written communication skills Preferred Requirements * College degree in business or related * Experience working in retail or hospitality Life Time Fitness Houston TX

Member Services Manager

Life Time Fitness