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Member Services Associate

Expired Job

Global Rescue Lebanon , NH 03766

Posted 3 months ago

COMPANY DESCRIPTION

Global Rescue is a worldwide provider of integrated medical, security, intelligence and crisis response services to enterprise, government, and consumer clients. Founded in 2004, Global Rescue's unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. Global Rescue has an exclusive relationship with Johns Hopkins Medicine and has provided medical, security, and evacuation support to clients during every globally significant crisis of the last decade, including: the Arab Spring; the Japanese tsunami; the Haitian earthquake; Georgia's invasion by Russia; and the Mumbai terrorist attacks. Global Rescue maintains six redundant Operations Centers and offices in five countries.

RESPONSIBILITIES

  • Provide exceptional customer service

  • Ability to understand and empathize with customers

  • Effectively describe the nature and scope of Global Rescue services

  • Accurately enroll, renew and upgrade retail customers, process credit card and other payment information

  • Revenue Generation

  • Meet weekly, monthly and yearly sales goals

  • Promote and offer products and services by obtaining all relevant information, and evaluating customer needs

  • Conduct outbound calls to existing customers as part of the renewal process

  • Respond to customer inquiries via telephone and email by taking specific action in a timely manner

  • Serves as liaison between the customers and various departments

  • Leverage customer management system data to process membership transactions

  • Assist with the coordination of logistics for member's operational needs

IDEAL QUALIFICATIONS

  • Previous customer service experience

  • Previous sales experience a plus (contact center, retail, insurance, upselling, hospitality all helpful)

  • Highly energetic and motivated to succeed

  • Exceptional written and verbal communication

  • Attention to detail and follow-through

  • Efficient time management and organizational skills

  • Computer and data entry skills

  • Ability to work independently as well in a group setting

Location: Lebanon, NH

Compensation: Based on Experience + Weekly Incentives + Benefits

Global Rescue LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.


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Member Services Associate

Expired Job

Global Rescue