Member Services Assistant

Duke University Durham , NC 27701

Posted 4 months ago

Occupational Summary

Working Title: Member Services Assistant

Work Schedule: Monday Friday, 2:00pm-6:00pm

Reports to the Coordinator of Member Services. This position is responsible for providing exceptional customer service in the execution of daily operations that address the expectations and needs of members and guests. The Member Services Assistant is responsible for membership sales by providing in-person, email, and phone customer service.

Essential Functions

  • Conducts prompt follow-up with members and guests from voicemails, emails, and direct inquiries.

  • Manage membership software, including but not limited to selling and cancelling memberships, enrolling in programs, and group fitness class registration.

  • Promote a member-focused culture and model relationship-building in all interactions.

  • Resolve problems to ensure member satisfaction.

  • Perform data entry.

  • Deliver quality customer service in every facet of patron interaction.

  • Follow policies and procedures set forth by Duke Recreation & Physical Education.

  • Enforce facility policies.

  • Provide facility tours to current and prospective members, and guests.

  • Respond to Member inquiries in facilities as they arise.

  • Be knowledgeable about all program areas within Duke Recreation & Physical, including but not limited to Aquatics, Fitness & Wellness, Outdoor Adventures, Intramurals, and Sport Clubs.

  • Maintain clean workspace.

  • Assist Facility Monitor and Front Desk Attendant as needed.

  • Attend events/functions for membership recruitment as needed.

  • Performs additional work-related duties as assigned.

Supervision Received

Supervised by the Coordinator of Member Services. Day-to-day functions are accomplished with minimal guidance or supervision in accordance with established policies and directives. Overall guidance is accomplished through supervisory conferences.

Level of Public Contact

Responsible for contact with students, faculty, staff, alumni, retirees, visiting scholars, their families and guests of the University who are interested in the Recreation Centers.

Statement of Responsibility for confidential Data

Collects and secures confidential information regarding students, faculty, staff, alumni, retirees visiting scholars, family, and guests.

Knowledge, Skills & Abilities

Excellent oral and written communication skills. Proficiency in Microsoft Office Products. Ability to communicate with diverse populations. Demonstrated understanding and strong commitment to customer service orientation. Ability to maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relationships. This includes, but is not limited to, such actions as: resolution of conflicts in a professional manner; courteous treatment of all individuals in the recreation centers; respect of others' property and person; and professional and appropriate communication to and about, co-workers and supervisors. Utilize good judgement; reliability; initiative and resourcefulness. Shares the responsibility of the mission, strategic planning, and goals of Recreation & Physical Education.

Qualifications

Required:

Previous customer service experience. Must possess a valid driver's license. Must have CPR, First Aid, and AED certification or be able to obtain within two months of employment. Ability to work flexible hours, including evenings and weekends.

Preferred:

Bachelor's degree. Previous experience in recreation.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's race, color, religion, age, gender, sexual orientation, national origin, genetic information, veteran status, or disability. Duke Athletics has a strong commitment to Affirmative Action and is actively seeking to increase the racial and ethnic diversity of our staff.

Duke University is an Affirmative Action/Equal Opportunity Employercommitted to providing employment opportunity without regard to anindividual's age, color, disability, gender, gender expression, genderidentity, genetic information, national origin, race, religion, sex,sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation,creativity, and belonging. Our collective success depends on the robustexchange of ideasan exchange that is best when the rich diversity ofour perspectives, backgrounds, and experiences flourishes. To achievethis exchange, it is essential that all members of the community feelsecure and welcome, that the contributions of all individuals arerespected, and that all voices are heard. All members of our communityhave a responsibility to uphold these values.

Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System mayinclude essential job functions that require specific physical and/ormental abilities. Additional information and provision for requests forreasonable accommodation will be provided by each hiring department.

Education

Work requires a knowledge of basic grammar and mathematical principlesto perform routine clerical/office support duties normally acquiredthrough a high school education.

Experience

None required above minimum education/training requirement.OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Computing Services Supervisor

Duke University

Posted 2 days ago

VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 Computing Services Supervisor Position SummaryThe Computing Services Supervisor is responsible for ensuring an outstanding level of customer services by overseeing the integration and support of technology solutions used by the staff and patrons of the Duke University Libraries. S/He assists end users in diagnosing and resolving problems with computer hardware, software, and network components. The Computing Services Supervisor will work with and communicate with stakeholders in the Library to prioritize projects, and acts as a liaison between the Library and other campus IT units. Responsibilities * Provides daily oversight and coordinates the work of the section in support of end users and library staff, assists with diagnosing network, desktop, and other user problems; receives reports from library staff regarding hardware, software, and network problems, diagnoses the problem, advises staff on measures to be taken or corrective configuration changes required, and coordinates repairs. * Provides daily oversight and coordinates work around specialized software, hardware and configurations of DUL facilities and programs, including instructional spaces, meeting rooms and multimedia. * Assists with management of users and groups in DUL's Active Directory, works with the technical team to establish Group Policies. * Assures the timely and efficient completion of installations, upgrades, and maintenance of computer hardware for desktop computers, laptops, printers and other peripheral devices. * Analyzes and identifies trends in issue reporting and devises preventative solutions; expected to offer suggestions for any noted process improvements and develops the new procedures. * Maintains accurate and current records for hardware inventory, maintenance contracts, network configuration, software configurations, problem resolution, and repair work * Manages projects related to equipment deployment, assessment, and IT literacy. * Prepares and maintains procedure manuals and documentation for internal use; assists with user-focused training around procedures and/or use of tools. * Prepares and maintains disaster readiness and IT security plans. * Keeps abreast of new developments and trends, evaluates new products and emerging technologies, and promotes those suitable within the framework of the current needs of DUL. * Leads proactive planning and organizing for the section to be flexible and adaptable in meeting the changing needs of DUL patrons and staff. * Communicates regular updates to DUL staff on current projects, implementations, policies, procedures, studies and strategies. * Analyzes and reports on the work of the section; gathers and analyzes metrics to benchmark workload/performance and identifies trends in user support issues. * Manages the operations of the Desktop Support and Specialized Computing Environments sections: recommends hiring, trains, supervises and evaluates staff and students; defines and establishes schedules, sets priorities and deals with administrative issues as needed. * Assists the Head, Core Services with the development of the annual budget; monitors, manages and approves expenditures within specified approval parameters. * Participates actively in overall planning, goal setting, prioritization, and problem solving for the Core Services Department and the Information Technology Services division; contributes to discussions of library issues at various levels, including service on committees and task forces. * Carries out special projects and performs other duties as assigned. Supervisory Responsibilities * Supervises and evaluates desktop support team and students. QualificationsIt is the expectation that all Duke University Libraries staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning and a commitment to diversity. In addition, managers and supervisors are expected to help develop a common vision by providing clear direction and priorities, clarifying roles and responsibilities, and promoting mutual understanding through effective communication. They are also expected to take the time to effectively plan and evaluate performance, provide feedback, recognition and coaching, and develop employees to achieve their personal and organizational goals. Education: Required: BA/BS in Information Systems or related field, or equivalent education and experience. Preferred: Project management coursework Experience: Required: Minimum three years of experience in supporting desktop/laptop users; prior supervisory experience; extensive knowledge of Windows and/or Mac operating systems; extensive knowledge of Microsoft Office, VPN, antivirus, and other commonly used business software; working knowledge of network systems and communications protocols; ability to work with diverse systems and interfaces; strong project and time-management skills; excellent interpersonal, oral and written communication skills; ability to work independently and as a member of a team; demonstrated commitment to providing outstanding customer service; and an ability to be proactive in anticipating and resolving problems. Preferred: At least two years of supervising technical employees; budget development and management experience; working knowledge of SAP R/3; prior experience working in an academic research library; working knowledge of an Integrated Library System (ILS) Software.Working Conditions·Must be able to lift 25 pounds·Must be able to work in an environment in which exposure to materials containing dust and mold is possible ·Frequent bending, crouching, stooping·Normal office environment·Occasional weekend work required·Occasional travel requiredThese statements are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position. Salary and BenefitsSalary dependent on qualifications and experience. Comprehensive benefits package includes 15 days vacation, 13 holidays, 12 days sick leave; health, dental, disability and life insurance and support for professional development and training. Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Education Refer to Job Description Duke University Durham NC

Member Services Assistant

Duke University