Ent is Colorado's largest credit union, leading a legacy of more than 60 years. Our reputation is built on trust, integrity, innovation and exceptional customer service. We recognize our employees and our members are the reason for our success. We've been voted a "2019 Best Place to work" by The Denver Business Journal and "Best-In-State Credit Union" by Forbes. Become part of a growing organization that values teamwork, our people, our members and the communities we serve! Apply today, to advance your career and help members improve their financial quality of life. It's an Ent thing!
The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and timely product or service referrals. Additionally responsible to understand and comply with credit union policies and procedures, as well as financial regulations to include BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).
The Member Service Representative (Teller) must excel in service, quality communication, product knowledge, and accuracy while meeting all service, performance and safety standards.
This is an exciting opportunity to work at a brand new service center located in Fort Collins, Colorado.
The projected start date for this position would be August 9th 2021, and would require 2 weeks of paid training in either Colorado Springs or Fort Collins (hotel, millage and meals are paid).
Providing quality member service through accurate and professional face to face member transactions to include new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures
Accountable for meeting member needs through maintaining a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas including, but not limited to lending, investments, electronic banking, wealth management, and business banking
Responsible for complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau)
Responsible for meeting job training requirements.
Responsible for maintaining a cash drawer following procedures defined in the Credit Union's Cash Control Policy
Other duties as required
Minimum formal education required for this position:
Minimum work experience:
6+ months' customer service and cash handling experience required
Sales experience preferred
Technical or specialized knowledge/skills:
Enthusiastic attitude regarding helping our community
Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member
Strong attention to detail and accuracy of all transactions is of critical importance
Professional and courteous communication skills are of critical importance
Proficient in basic math (addition, subtraction, multiplication, and division)
Comfortable handling physical money with a high level of accuracy with members directly
Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests
Able to use 10-Key by touch is preferred
Environmental, physical and psychological requirements:
S-10 $15.95 to $19.70 per hour. This position is eligible for monthly incentives based upon performance.
For information on our benefits please visit: https://www.ent.com/globalassets/pdf-files/legal/benefit-summary-sheet-2021.pdf
Ent Federal Credit Union